Enabling Ask ZRA

Account owners and admins can enable or disable the Ask ZRA feature. This feature uses AI technology and allows users to ask questions through natural language about sales insights over conversations, deals, accounts, and pipeline. By default, this feature is disabled and admins can enable it at the account level.
For language availability, review the supported languages for Zoom AI features.

Requirements for enabling or disabling Ask ZRA settings

Note: AI features may not be available for select verticals and select regional customers.

Table of Contents

How to enable or disable Ask ZRA

Enable or disable Ask ZRA for the entire account

This setting allows account owners or admins to enable or disable Ask ZRA for all users in the account.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.

  3. In the side menu, click Settings .

  4. Click Revenue Accelerator.
    You will be directed to the account settings page for Zoom Revenue Accelerator.
  5. Under Credit Based Features, click the Enable Credit Based Features toggle to enable or disable it.
    If enabled, the Ask ZRA toggle will be available to be toggled on or off.
  6. Click the Ask ZRA toggle to enable or disable it.
  7. If a verification dialog appears, click Enable or Disable to verify the change.
note icon
Using this feature will use AI Credits. Learn more about using Zoom AI credits.