Using the Zoom for Canvas app with Zoom Virtual Agent

Admins can connect Canvas to Zoom Virtual Agent via the Zoom web portal, enabling voice or chat agents to access supported tools. 

Learn more about managing and using the Zoom for Canvas app with other products.

Requirements for using the Zoom for Canvas app with Zoom Virtual Agent

• Account owner or admin privileges for the Zoom web portal and Gmail
• Basic, Pro, Business, Education, or Enterprise account
• Zoom Virtual Agent license
• Edit access to the Virtual Agent product

How to enable Zoom Virtual Agent Canvas integration

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product Configuration.
4. Click AI Studio, then Integrations.
5. In the Marketplace section, click Canvas, then Connect.
   A new tab will open to begin the authentication process.
6. Enter your Canvas credentials and submit them.
7. When Canvas requests access to your account, click Accept, then Confirm to complete the connection.
8. Once authentication is successful, the integration will appear on your Integrations page.
   You will see the Canvas application with an Active status.

How to use Canvas integration with ZVA Voice/Chat agents

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product Configuration.
4. Click AI Studio then Tool Templates.
5. Click the Marketplace tab.
6. Create a voice or chat agent and use the desired Canvas tools accordingly.

Data security and utilization

For more information on how data is secured within the integration, as well as how your data is used, please refer to the Canvas for Zoom app:

• How your data is used