Using ADP for Zoom app with Workforce Management
Account owners and administrators can connect ADP to Workforce Management (WFM) through the Zoom Marketplace and then assign the Marketplace connection inside WFM. Once the connection is assigned, admins can map ADP workers to WFM users, so ADP-backed employee validation and ADP time-entry sync can work correctly.
Learn more about managing and using the ADP for Zoom app with other products.
Requirements for using ADP with Workforce Management
- Account owner or administrator access in Zoom
- Zoom Workforce Management license
- Pre-approval of the ADP for Zoom app in the Zoom Marketplace
Note: If the app is not pre-approved, please contact your Zoom admin. - WFM users already created for the agents you plan to map from ADP
Limitations for using ADP with Workforce Management
The current ADP integration flow in WFM supports:
- Creating and assigning an ADP Marketplace connection to WFM
- Validating and mapping ADP workers to WFM users by employee ID
- ADP time-entry sync for supported work-session events after user mapping is complete
The current implementation does not support these ADP features yet:
- Time-off category sync
- Time-off balance sync
- Submitting time-off requests to ADP
- Canceling time-off requests in ADP
How to connect the ADP for Zoom app with WFM
- Sign in to the Zoom web portal.
- In the navigation menu, click Workforce Management.
A new tab will open. - In the navigation menu, click Preferences.
- Click the Integrations tab.
- Click Add integration, then select ADP.
- Click Zoom Marketplace.
You will be directed to the ADP for Zoom app Marketplace page. - Click Add.
- When prompted, enter the credentials and connection details provided by your ADP admin.
- Complete the configuration for the app.
Once the configuration is complete, you will be returned to Workforce Management.
How to assign an ADP Marketplace connection in WFM
After the Marketplace app is added, the ADP integration row appears in WFM and may remain in a Pending state until an instance is assigned.
- Sign in to the Zoom web portal.
- In the navigation menu, click Workforce Management.
A new tab will open. - In the navigation menu, click Preferences.
- Click the Integrations tab.
- Locate the ADP integration.
- Click Assign ADP Instance.
- Select the previously added ADP connection.
- Review any additional settings shown in the modal.
- Click Assign.
After the assignment succeeds, the ADP integration is available for use in WFM.
How to map ADP workers to WFM users
User mapping is required before ADP-specific employee validation and downstream ADP sync behavior can work for a WFM user.
Individual mapping
- Sign in to the Zoom web portal.
- In the navigation menu, click Workforce Management.
A new tab will open. - In the navigation menu, click Users.
- Click a username to open the right-hand panel.
- Open the user record that needs to be linked to ADP.
- Click Manage Employee ID.
- Enter or select the ADP employee ID for that WFM user.
- Click Save.
WFM validates the employee ID against the active ADP integration before completing the mapping. If the employee ID does not exist in ADP, the mapping is rejected.
Bulk mapping
If your account uses the bulk employee ID flow, admins can also map multiple users from the Users page using the bulk employee ID modal. This is useful when onboarding a large number of agents at once.
How to verify the setup
After setup, verify the following:
- The ADP integration status under Integrations is no longer pending.
- The correct ADP connection is assigned to the WFM account.
- Users that should sync with ADP have valid employee IDs mapped.
- Saving a mapped employee ID does not return an ADP validation error.
For onboarding or QA validation, also verify that mapped users can participate in the ADP-backed flows your environment has enabled.
What data WFM currently uses from ADP
In the current implementation, WFM uses ADP primarily for:
- Looking up ADP workers so admins can validate employee IDs and map them to WFM users
- Resolving ADP worker assignment context needed for supported time-entry sync
How to troubleshoot the ADP integration with Workforce Management
| Issue | Troubleshooting steps |
|---|
| The ADP app was added in Marketplace, but WFM still shows a pending integration |
- Refresh the Integrations page.
- Confirm the Marketplace connection was created successfully.
- Use Assign ADP Instance to link the Marketplace connection to WFM.
|
| No ADP connection appears in the assign-instance modal |
- Confirm the ADP app was added in Zoom Marketplace for the same Zoom account.
- Refresh the modal or reopen the ADP setup flow.
- Verify the ADP integration feature is enabled for the account.
|
| The employee ID cannot be saved |
- Confirm the employee ID exists in ADP.
- Check that the ADP integration is active and assigned in WFM.
- Make sure the same employee ID is not already mapped to another WFM user.
|
| The integration is connected, but ADP sync behavior still does not happen for a user |
- Verify the WFM user has a valid ADP employee mapping.
- Confirm the account has ADP integration enabled.
- Confirm the relevant downstream flow is part of the currently supported scope.
|
When to contact Zoom Support
Contact Zoom Support for:
- Issues opening the ADP setup flow in WFM
- Problems redirecting to or back from Zoom Marketplace
- Problems assigning the ADP Marketplace connection in WFM
- WFM user-mapping validation issues after the ADP connection is assigned
- WFM-side behavior for supported ADP sync flows
Contact your ADP admin or ADP support for:
- ADP credentials or connection details required on the Marketplace app page
- ADP worker records that are missing or incorrect
- ADP-side permissions, authorization, or app configuration issues
- ADP environment or sandbox access problems
Data security and utilization
For more information on how data is secured within the integration, as well as how your data is used, please refer to the following: