Enabling or disabling the Zoom Phone Plug-in for Microsoft Teams

Zoom Phone offers a plug-in-based, phone-only app for Microsoft Teams, in addition to the existing Zoom Workplace-dependent integration.

Once enabled, users get a Zoom Phone experience embedded directly in Teams — similar to other native calling apps — without needing to install or run the Zoom Workplace desktop app. It includes:

• Making and receiving calls directly within Teams
• Advanced call controls: blind, warm, and monitored transfers; conference calling; call recording
• Call history, voicemail, and phone settings
• SMS/MMS and Fax
• Notifications for incoming calls, messages, and faxes within Teams
• A one-time consent prompt allowing the plug-in to make calls on the user's behalf

The table below compares the plug-in-based app and the Zoom Workplace-dependent integration across key dimensions.

To determine the best option for your organization, consider the following:

• Stay on the Zoom Workplace-based integration if your users already use Zoom Meetings alongside Zoom Phone inside Teams, or if you're not ready to move to a phone-only experience.
• Move to the plug-in-based integration if you want a lightweight, phone-only experience in Teams that doesn't require installing the Zoom Workplace desktop app — best suited for users who only need calling, not meetings.

Requirements for enabling or disabling the Zoom Phone Plug-in for Microsoft Teams

• Zoom Workplace Pro, Business, or Enterprise account
• Setting call control from 3rd party apps
• Zoom Phone license
• Zoom Phone configured
• Deploy the Zoom Phone-only Teams app manifest to your organization

Limitations for enabling or disabling the Zoom Phone Plug-in for Microsoft Teams

Zoom Phone for the Microsoft Teams integration has the following limitation:

• Microsoft O365 GCC High and DoD are not supported.

How to enable or disable the plug-in-based experience

1. Sign in to the Zoom web portal as an account owner or admin with edit privileges.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Marketplace Management. 
   Zoom Marketplace will open in a new browser tab.
4. At the top of the page, enter Microsoft Teams in the search box to find the app.
5. In your search results, find the Microsoft Teams app and click it.
6. Under Manage, click Configure app.
7. Click the Zoom Phone Plug-in toggle to enable or disable it.
8. If a verification dialog displays, click Confirm to verify the change.

What end users see

Once the admin has installed the phone-only manifest and enabled Zoom Phone Plug-in:

• The next time a user signs in to Microsoft Teams, they'll see a prompt to install the Zoom Phone plug-in.
• After the plug-in finishes downloading, the user can make and receive calls directly within Teams using the plug-in — no Zoom Workplace desktop app required.

How to continue with the Zoom Workplace-based integration for existing customers

If you don't need the plug-in-based, phone-only experience, no action is required, and your existing integration continues to work as-is. If you're setting up the Zoom Workplace-dependent integration for the first time (or need to reinstall it), follow the steps below.

Install the Zoom Phone for your organization

1. Download the custom application for Zoom Phone.
2. Sign in to the Microsoft Teams admin center.
3. Click Upload new app.
   A pop-up window will appear.
4. Click Upload to select and upload the zip file you downloaded in step 1.
5. Sign in to your Microsoft Teams client.
6. In the left bar, click Apps.
7. Click Build for your org.
8. Search for the Zoom Phone for Teams app, and click Add.

Learn more about uploading a custom app using the Microsoft Teams admin center.