Configuring the Zoom Phone Plug-in for Microsoft Teams
Zoom Phone offers a plug-in-based, phone-only app for Microsoft Teams, in addition to the existing Zoom Workplace-dependent integration.
Once enabled, users get a Zoom Phone experience embedded directly in Microsoft Teams, which is similar to other native calling apps, without needing to install or run the Zoom Workplace desktop app. It includes:
- Making and receiving calls directly within Microsoft Teams
- Advanced call controls: blind, warm, and monitored transfers; conference calling; call recording
- Call history, voicemail, and phone settings
- SMS/MMS and Fax
- Notifications for incoming calls, messages, and faxes within Microsoft Teams
- A one-time consent prompt allowing the plug-in to make calls on the user's behalf
The table below compares the plug-in-based app and the Zoom Workplace-dependent integration across key dimensions.
| Attribute | New: Plug-in-based app | Existing: Zoom Workplace desktop app |
|---|
| Scope | Zoom Phone only Manifest | Meetings + Phone |
| Requires Zoom Workplace desktop app | No | Yes |
| Zoom Phone Client Type | Local plug-in | Zoom Workplace desktop app |
| Distribution | Manifest file (initially deployed to select customers) | Custom app upload via Microsoft Teams admin center |
| Default state | Off (admin opt-in) | On (current default experience) |
To determine the best option for your organization, consider the following:
- Stay on the Zoom Workplace-based integration if your users already use Zoom Meetings alongside Zoom Phone inside Microsoft Teams, or if you're not ready to move to a phone-only experience.
- Move to the plug-in-based integration if you want a lightweight, phone-only experience in Microsoft Teams that doesn't require installing the Zoom Workplace desktop app — best suited for users who only need calling, not meetings.
Requirements for configuring the Zoom Phone Plug-in for Microsoft Teams
Limitations for configuring the Zoom Phone Plug-in for Microsoft Teams
Zoom Phone for the Microsoft Teams integration has the following limitation:
- Microsoft O365 GCC High and DoD are not supported.
How to enable or disable the plug-in-based experience
- Sign in to the Zoom web portal as an account owner or admin with edit privileges.
- In the top-right corner, click your profile picture or initials, then click Admin Center.
- In the side menu, click Marketplace Management.
Zoom Marketplace will open in a new browser tab. - At the top of the page, enter Microsoft Teams in the search box to find the app.
- In your search results, find the Microsoft Teams app and click it.
- Under Manage, click Configure app.
- Click the Zoom Phone Plug-in toggle to enable or disable it.
- If a verification dialog displays, click Confirm to verify the change.
What end users see
Once the admin has installed the phone-only manifest and enabled Zoom Phone Plug-in:
- The next time a user signs in to Microsoft Teams, they'll see a prompt to install the Zoom Phone plug-in.
- After the plug-in finishes downloading, the user can make and receive calls directly within Microsoft Teams using the plug-in — no Zoom Workplace desktop app required.
How to continue with the Zoom Workplace-based integration for existing customers
If you don't need the plug-in-based, phone-only experience, no action is required, and your existing integration continues to work as-is. If you're setting up the Zoom Workplace-dependent integration for the first time (or need to reinstall it), follow the steps in this article.