Using DHL for Zoom app with Zoom Virtual Agent voice or chat agents

The DHL for Zoom app integrates DHL's shipping and tracking capabilities directly into your Zoom Virtual Agent (ZVA) workflows. By connecting DHL tools through AI Studio's Tool Templates, you can enable your voice or chat agents to handle DHL-related customer inquiries such as shipment tracking, delivery status updates, and logistics support without leaving the Zoom platform.

Requirements for using DHL for Zoom app with Zoom Virtual Agent voice or chat agents

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How to connect Zoom Virtual Agent DHL for Zoom app

  1. Sign in to the Zoom web portal as an admin.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration then AI Studio.
  4. Click Integrations.
  5. In the Marketplace tools, click DHL then Connect.
    A new tab will open to begin the authentication process.
  6. Click Save.
    Once authentication is successful, the integration will appear on your Integrations page with an Active status.

How to use DHL for Zoom app with Zoom Virtual Agent voice or chat agents

  1. Sign in to the Zoom web portal as an admin.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration then AI Studio.
  4. Click Tool Templates.
  5. Click the Marketplace tab.
  6. Expand DHL for Zoom to view the list of supported tools.
  7. Create a voice or chat agent and use the desired DHL tools accordingly.

Data security and utilization

For more information on how data is secured within the integration, as well as how your data is used, please refer to the DHL for Zoom documentation: