Legacy analytics will no longer be available for new events or webinars plus webinars created after the September 2026 release.
Zoom Events analytics have been completely revamped to add more consistency, ease of use, and powerful insights. This includes new charts and reports, data exports, benchmarking, and AI analytics (only available to qualifying customers in the US).
You can find the engagement data in the "Quick downloads" area of the summary page or the "Engagement" tab. You can now download chat messages and certificate data.
Yes, you can see the legacy reports under the "Reports" tab. They are the same except they filter out panelist and special role data.
All events created after September 20th will not have access to legacy analytics. All events created before the cutoff keep legacy analytics access and can continue to switch back and forth between legacy and new.
You may add a new session or edit sessions after the September release. The cutoff is based on creation date of an event. If an event was created before the September release, all future new sessions are also grandfathered and have access to legacy analytics.
You can submit feedback right on the summary page, share feedback or feature requests with your Zoom representative or file a support ticket.
Legacy analytics will be in a support-only state. All future enhancements will be in the new analytics.
Custom reports built in legacy analytics will automatically transfer to the new analytics under the "Reports" tab. They work the same way but exclude panelist and special role data.
No, this transition does not currently include Video CMS. Video CMS can continue to switch back and forth between legacy and new.