Using Zoom Virtual Agent with the Ping Identity integration

The Ping Identity integration allows admins to connect Ping Identity to Zoom Virtual Agent (ZVA) through the Zoom web portal, enabling voice or chat agents to access supported tools. Before connecting, ensure your Ping Identity Service App is configured with Demonstrating Proof of Possession (dPOP) disabled to avoid authentication failures.

Requirements for using Zoom Virtual Agent with the Ping Identity integration

Table of Contents

How to connect Zoom Virtual Agent with the Ping Identity integration

  1. Sign in to the Zoom web portal as an admin.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration .
  4. Click AI Studio, then Integrations.
  5. In the Marketplace tools section, locate Ping Identity and then click Connect.
  6. On the Add Ping Identity Integration page, enter your credentials and submit them.
  7. Click Save.
    After you complete the authentication flow, the integration will appear on your Integrations page.
  8. In the navigation menu, click AI Studio, then Integrations to confirm that the Ping Identity app shows a Connected status.

How to use Ping Identity integration with Zoom Virtual Agent voice or chat agents

  1. Sign in to the Zoom web portal as an admin.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration .
  4. Click AI Studio, then Tool Templates.
  5. Click the Marketplace tab.
    The features supported as a tool will be displayed.
  6. Create voice or chat agents and use the tools accordingly.

Data security with the Ping Identity integration

Communications between this app and Zoom/Ping Identity are encrypted:
This app stores access credentials in the local data store: