Using pinned message in in-meeting chat

Hosts and co-hosts can pin a message in the in-meeting chat to keep important information easy to find. The pinned message appears as a banner at the top of the chat panel for everyone in the session, including participants who join after the message was sent, so details such as an agenda, a dial-in number, a shared link, or an announcement do not get buried as the conversation grows. The pinned message applies to the current session only. When the meeting or webinar ends, the pinned message is cleared and is not carried over.

Requirements for using pinned message in in-meeting chat

• Zoom Workplace desktop app for Windows or macOS: version 7.2.0 or higher
• Zoom Workplace mobile app for Android or iOS: version 7.2.0 or higher
• Host or co-host role in the meeting or webinar
• In-meeting chat must be enabled

Limitations of using pinned message in in-meeting chat

• By default, only hosts and co-hosts can pin or unpin a message. Other participants can view the pinned message banner, but cannot pin, unpin, or dismiss it. If Allow users to access meeting chats before and after the meeting is enabled for the meeting, all members of the meeting chat can pin and unpin messages.
• Only one message can be pinned at a time. Pinning a new message replaces the message that is currently pinned.
• Pinning is not available in meetings with end-to-end encryption (E2EE) enabled. In these meetings, the pin option does not appear in the chat.
• Participants using a Zoom Workplace app version earlier than 7.2.0 cannot see the pinned message banner.
• Direct messages and system messages, such as join and leave notifications, cannot be pinned.
• The pinned message is scoped to the current session. It is cleared when the meeting or webinar ends and does not carry over to the next occurrence of a recurring meeting.
• Pinned messages are not inherited by breakout rooms. A message pinned in the main session does not appear in a breakout room.
• If the pinned message is deleted by its sender, the message is unpinned automatically and the banner is removed.
• If the sender of the pinned message leaves the meeting, any file or image attached to that message can no longer be viewed or downloaded. The pinned message banner stays visible and the message text remains readable, but the attachment is no longer available to other participants. If Allow users to access meeting chats before and after the meeting is enabled for the meeting, the attachment remains available and can still be viewed and downloaded after the sender leaves.
• Pinning a message on mobile for webinar is currently not supported.

How to use pinned message in in-meeting chat

Windows | macOS

Pin a message in in-meeting chat

1. Start or join a meeting or webinar as the host or co-host.
2. In the meeting controls, click Chat.
3. Hover over the message you want to pin, then click the more options icon (three dots).
4. Click Pin.

The message appears as a banner at the top of the chat panel for all participants in the session.

If another message is already pinned, a confirmation dialog appears asking you to replace the current pinned message. Click Replace to pin the new message, or Cancel to keep the existing one.

Unpin a message

1. As the host or co-host, open Chat.
2. On the pinned message banner at the top of the chat panel, click the more options icon  .
   Or hover over the original message in the chat, click the more options icon  .
3. Click Unpin.

Replace a pinned message

Only one message can be pinned at a time. To pin a different message:

1. As the host or co-host, open Chat.
2. Pin the new message.
3. When the confirmation dialog appears, click Replace.

View a pinned message

The pinned message appears as a banner at the top of the chat panel, above the message stream, and stays visible as you scroll through the chat. The banner shows a pin icon and a preview of the message.

What happens when you click the banner depends on whether the pinned message is part of your chat history:

• If the message is in your chat history, clicking the banner takes you to the original message in the chat, so you can read it in context with the sender and timestamp.
• If the message is not in your chat history, the banner expands to show the pinned message on its own. Participants cannot see chat messages sent before they joined, so anyone who joins after the message was sent reads the full message directly in the expanded banner. Click the banner again to collapse it.

To pin and view pinned messages, all attendees should update to version 7.2.0 or higher.

Android | iOS

Pin a message in in-meeting chat

1. Start or join a meeting or webinar as the host or co-host.
2. Tap More, then tap Chat.
3. Touch and hold the message you want to pin.
4. Tap Pin.

The message appears as a banner at the top of the chat panel for all participants in the session.

If another message is already pinned, a confirmation dialog appears asking you to replace the current pinned message. Tap Replace to pin the new message, or Cancel to keep the existing one.

Unpin a message

1. As the host or co-host, tap More, then tap Chat.
2. Tap the pinned message banner at the top of the chat panel.
3. Tap Unpin.

The banner is removed for all participants in the session immediately. Participants who join after the message is unpinned do not see a banner, and no record of the previously pinned message is shown.

Replace a pinned message

Only one message can be pinned at a time. To pin a different message:

1. As the host or co-host, open Chat.
2. Pin the new message.
3. When the confirmation dialog appears, tap Replace.

The banner updates for all participants in the session. The previously pinned message remains in the chat as a regular message.

View a pinned message

The pinned message appears as a banner at the top of the chat panel, above the message stream, and stays visible as you scroll through the chat. The banner shows a pin icon and a preview of the message.

What happens when you tap the banner depends on whether the pinned message is part of your chat history:

• If the message is in your chat history, tapping the banner takes you to the original message in the chat, so you can read it in context with the sender and timestamp.
• If the message is not in your chat history, the banner expands to show the pinned message on its own. Participants cannot see chat messages sent before they joined, so anyone who joins after the message was sent reads the full message directly in the expanded banner. Tap the banner again to collapse it.

To pin and view pinned messages, all attendees should update to version 7.2.0 or higher.
Pinning a message on mobile for webinar is currently not supported.

Frequently asked questions about pinned message in in-meeting chat

Why can’t I see the option to pin a message?

If you cannot see the option to pin a message in in-meeting chat:

• Check if you are the meeting host or co-host. Only hosts and co-hosts can pin a message. If you are a participant, panelist, or attendee, the option is not available.
• Check your Zoom Workplace app version. You must have version 7.2.0 or higher to use the feature. You can download the latest version of Zoom from the Zoom Download Center then rejoin the meeting.
• Check if end-to-end encryption (E2EE) is enabled for the meeting. To confirm what type of encryption a meeting is using, click or tap the shield icon to display meeting information, including the encryption type.
  Pinning is not supported in meetings with end-to-end encryption (E2EE) enabled. In these meetings, the option does not appear at all.

Why can't I see the message the host/co-host pinned?

Your Zoom Workplace app version is likely earlier than 7.2.0. You can download the latest version of Zoom from the Zoom Download Center then rejoin the meeting. The currently pinned message appears as soon as you rejoin. If you are a webinar attendee without chat access, the banner is not shown to you.

Can more than one message be pinned at the same time?

No. Only one message can be pinned at a time. Pinning a new message replaces the one that is currently pinned.

Can participants hide or dismiss the pinned message banner?

No. Participants can expand and collapse a long pinned message, but they cannot remove the banner. Only the host or a co-host can unpin the message.

What happens to the pinned message when the meeting ends?

The pinned message is cleared and is not saved after the session. It does not carry over to the next occurrence of a recurring meeting.

Does the pinned message appear in breakout rooms?

No. A message pinned in the main session is not inherited by breakout rooms.

What happens if the sender deletes a message that is pinned?

The message is unpinned automatically and the banner is removed for everyone.

Can a direct message be pinned?

No. Direct messages and system messages, such as join and leave notifications, cannot be pinned.

What happens to the pinned message if the host leaves or passes host controls?

The pinned message stays in place. The new host and any co-host can pin or unpin a message.

Who can pin and view pinned messages?

Note: If the host transfers the host role or leaves the session, the pinned message remains unchanged. The new host and any co-host can pin or unpin a message independently.