Using Zoom for Google Beam

Zoom and Google are collaborating to provide customers with a Zoom Meetings experience on HP Dimension devices. Meeting participants can join meetings and share content (in the standard meeting experience).

Google Beam for Zoom is different from standard Zoom Rooms in terms of hardware dependency, user experience, deployment model, and user expectations.

For more information, please refer to this article: Native Zoom Rooms and Zoom Rooms for Google Beam Comparison.

Requirements for using Google Beam for Zoom

Configuring Google Beam for Zoom

• Zoom Workplace Enterprise account
• Google Beam for Zoom license
• Zoom account owner or admin privileges
• Google account owner or admin privileges
• HP Dimension device

Note: Additional Google Workspace licensing is required to set up and configure the device.

Using Google Beam for Zoom

• Licensed user with Zoom Workplace Enterprise license to schedule and host meetings

Limitations for using Google Beam for Zoom

• Zoom meetings with more than two participants do not support 3D, and all calls using the Zoom service will be standard 2D calls. 3D calls are only supported in 1:1 calls with other Google Beam devices. 3D calls are handled by Google Beam.
• If end-to-end encryption is enabled, the call will fall back to a standard 2D call.
• If Zoom AI is enabled by the host, the meeting will switch to a standard 2D call.
• If cloud recording and/or live-streaming is utilized during the meeting, the meeting will switch to a standard video call.
• If a host or participant joins from a computer or another device before going to the HP Dimension device, the session will start and remain in standard video calls. It can only be switched to 3D if the meeting is restarted.
• If a meeting is started or joined using Companion Audio, the meeting will be a standard 2D call.
• When scheduling 3D-based meetings, both Google Beam for Zoom-configured rooms must be added to the calendar invite to start in 3D.
• Use of Customer Managed Key, Archiving, or Sensitivity labels features is available with 3D meetings.

How to link an HP Dimension device to Zoom Rooms

Note element Callout: For additional information on deploying an HP Dimension device for Google Beam for Zoom for a room, see Google’s deployment overview guide.

To link and set up your HP Dimension device with your Zoom account:

1. Add the Zoom Room within the Zoom web portal, and select Google Beam License for the Room Type.
2. Enroll the HP Dimension.
3. Set up and enroll the touchscreen.
4. Test and calibrate HP Dimension.
5. Pair with a Zoom Room.
6. Test the device to confirm that it is working.

How to troubleshoot enrollment and link issues

If you've encountered issues during setup or enrollment, please refer to Google’s enrollment troubleshooting steps.

How to start a scheduled or an instant meeting from an HP Dimension device

The experience of starting or joining a Zoom Meeting from an HP Dimension with a Google Beam device is similar to native Zoom Rooms. The controller options are similar. Learn more about Starting/joining a meeting from Zoom Room.

How to switch to a standard video call while in-meeting

During a 3D Google Beam meeting, you can switch to a Zoom meeting manually from the Zoom Rooms controller to access additional Zoom Meeting features.

While in a meeting, from the Zoom Rooms Controller, tap Switch to 2D to switch the Google Beam meeting to a 2D Zoom Meeting. Once the call has been switched to 2D, it cannot be switched back to 3D. To switch back to a 3D meeting, the current 2D meeting will need to be ended, then restarted in 3D.

How to troubleshoot issues with Google Beam for Zoom

If you need support, please contact your IT administrator or your Google Beam for Zoom reseller. You can also diagnose and resolve issues by following the instructions in this troubleshooting guide.