Enabling or disabling phone-only user experience on the mobile app

The phone-only experience simplifies the Zoom Workplace mobile app for users who only need calling functions. When enabled, the client hides tabs that aren't related to Zoom Phone, such as Home, Chat, Meetings, Mail, Calendar, and Canvas. Instead, users see a streamlined layout that includes only the Keypad, Lines, History, Voicemail, SMS, Push-to-Talk, Fax, and Contacts tabs.

Requirements for enabling or disabling a phone-only user experience on the Zoom Workplace mobile app

• Either a Zoom Workplace license with Phone included, or a standalone paid Zoom Phone calling plan.
• Account owner or admin privileges to edit group settings
• Zoom Workplace mobile app for Android or iOS: version 7.1.0 or higher
• Contact Zoom Support to enable Phone retail client UX

Limitations for enabling or disabling a phone-only user experience on the Zoom Workplace mobile app

• Phone-only mobile experience is not available for Zoom Phone Basic users.
• The elevating or inviting a call to meeting feature is automatically disabled in this experience.

How to enable or disable the phone-only mobile experience

The phone-only mobile experience can be configured at four different hierarchy levels: account, group, site, or user. Follow the instructions below for the level you want to configure. Settings applied at higher levels (such as account) will cascade down to lower levels unless overridden.

Note: Once enabled, the users' Zoom Workplace mobile app will immediately update to the phone-only mobile experience.

Account

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Settings .

1. Click Zoom Phone.
2. Click the Phone only mobile experience toggle to enable or disable it.
   If a verification dialog appears, click Enable or Disable to confirm the change.
3. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Users then Groups.
4. Click the applicable group name from the list.
5. Click Edit product settings.
6. Click the Zoom Phone tab.
7. Click the Phone only mobile experience toggle to enable or disable it.
   If a verification dialog appears, click Enable or Disable to confirm the change.
8. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Note: If the option is grayed out, it has been locked at the account level and must be changed at that level.

Site

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then click Phone system followed by Company Info.
4. Click the applicable site name from the list.
5. Click the Policy tab.
6. Click the Phone only mobile experience toggle to enable or disable it.
   If a verification dialog appears, click Enable or Disable to confirm the change.
7. (Optional) To prevent all users in the site from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Note: If the option is grayed out, it has been locked at either the account or group level and must be changed at that level.

User

1. Sign in to the Zoom web portal as an admin with the privilege to user settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then click Phone system followed by Users & Rooms.
4. Click the applicable username from the list.
5. Click the Policy tab.
6. Click the Phone only mobile experience toggle to enable or disable it.
   If a verification dialog appears, click Enable or Disable to confirm the change.
   Note: If the option is grayed out, it has been locked at the account, group, or site level and must be changed at that level.