Adding and using the Common Room for Zoom app

The Common Room for Zoom app brings customer intelligence from Common Room into the Zoom environment, allowing users to access account research, contact details, engagement signals, and prospecting tools directly within Zoom AI Agents. With this integration, teams can prepare for calls, research accounts, query engagement signals, and manage prospect records without leaving Zoom.

Requirements for adding and using the Common Room for Zoom app

• A Zoom account owner or Zoom admin
• A Common Room account with at least one connected data source

How to add the Common Room for Zoom app

1. Sign in to the Zoom Marketplace with your Zoom account.
2. In the top right of your screen, enter Common Room for Zoom in the search box to find the app.
3. In your search results, find the Common Room for Zoom app and click it.
4. Click Add.
5. When prompted, complete the authorization steps for Common Room.

How to use the Common Room for Zoom app

Using the Common Room for Zoom app with AI Agents

You can integrate Common Room with your Zoom AI Agents, allowing AI agents to access your customer intelligence, including account research, contact details, engagement signals, and prospecting tools. Learn more about using Common Room with AI Agents.

How to remove the Common Room for Zoom app

1. Sign in to the App Marketplace web portal.
2. Click Manage and then click Added Apps.
3. Next to Common Room for Zoom, click Remove.

Data Security for the Common Room for Zoom app

Communications between this app and Zoom and Common Room are encrypted:

• Protocol: TLS 1.2
• Cipher suite: ECDHE-ECDSA-AES128-GCM-SHA256
• Key length: 128 bits
• Perfect Forward Secrecy: YES

This app stores access credentials in the local data store:

• Common Room OAuth2 tokens and Zoom OAuth credentials (both user-level only) are stored in an encrypted database.

How your data is used with the Common Room for Zoom app

This integration accesses and uses the following information from your Zoom account:

• Zoom user profile: Used to authenticate you and associate your Zoom identity with your Common Room authorization.

This integration accesses and uses the following information from your Common Room account:

• Get Common Room catalog: Discovers the object types, fields, filters, sorting options, and relationships available in your workspace.
• List objects: Searches and retrieves supported Common Room records, including contacts, organizations, segments, activities, and other available object types.
• Create object: Creates supported Common Room records using the information you provide.
• Update object: Updates supported Common Room records using the identifying information and fields you provide.
• Submit feedback: Submits feedback about a Common Room query result or tool response.