Zoom Clips video upload issue

Issue

Zoom is aware of an ongoing issue preventing some users from uploading videos in Zoom Clips. Zoom has identified the cause and is working on a resolution.

Environment

This issue affects a subset of Zoom Clips users on Windows 11 devices after the latest Edge WebView2 update. 

Resolution

A resolution is currently scheduled for release on October 18, 2026. Until the fix is available, you can apply the temporary workaround below to restore video upload functionality for affected users.

Temporary workaround (before fix)

To temporarily resolve the problem, you can configure Zoom to use a bundled version of WebView2 that is not affected. If you are unable to make this configuration change (for example, if you're on a company-managed device), contact your IT team for assistance.

1. Open the file %appdata%/zoom/data/Zoom.us.ini in a text editor.
2. Add the following line under the [ZoomChat] section:
   

   webview.context.typename=zm_webview2

3. Save the file, then fully quit Zoom (including the system tray icon) and restart it.
4. After the fix is released, follow the steps below to remove the workaround.

Remove the workaround (after fix)

Once the fix is released (currently scheduled for October 18), follow these steps to remove the temporary workaround and return to the standard configuration:

1. Open the file %appdata%/zoom/data/Zoom.us.ini in a text editor.
2. Remove the following line under the [ZoomChat] section:
   

   webview.context.typename=zm_webview2

3. Save the file, then fully quit Zoom (including the system tray icon) and restart it.
   After completing these steps, Zoom will use the updated system configuration with the fix. No further action is required.