Reauthenticating Zoom Pardot before October 26, 2026
On October 26, 2026, Zoom is releasing a required security update to the Zoom Pardot integration. You must re-authenticate the integration to continue syncing registration and attendance data to Pardot.
How to reauthenticate the Pardot integration
If you have events scheduled soon, complete this update before your event date so that attendees can register and check in through Pardot.
- Open your Salesforce account and navigate to the Zoom Pardot integration settings.
- Re-authenticate the integration using your current credentials. This process typically takes a few minutes.
- Verify the integration status shows as Connected or Active.
How to uninstall and reinstall the Pardot integration if reauthentication doesn't work
If you still experience sync issues after re-authenticating:
- Uninstall the Zoom Pardot integration from the Zoom Marketplace.
- Reinstall the integration from the Zoom Marketplace.
The integration will automatically resume syncing from where it left off.
How to recover missing registration or attendance data
If registration or attendance data is missing from Pardot after you complete the update:
- Open the affected event in the Pardot configuration in Zoom.
- Click Resync to manually push the missing records to Pardot.
- Wait 5-10 minutes for the data to appear in your Pardot reports.