Configuring Zoom Chat admin settings

After deploying Zoom Chat basics such as user groups, pre-defined chat channels, and account-level settings, you can create additional user groups, change user group settings, and create channels for specific teams, projects, or topics.

Once you’ve completed initial deployment of contact groups and Zoom Chat channels, you adjust how Zoom Chat functions for your users, chat security settings, and what services you use to store your messages and files sent through Chat.

Requirements for admin management of Zoom Chat settings

Table of Contents

How to configure Zoom Chat settings

Zoom Chat has account-level settings that apply to all users. You can enable or disable certain chat features like file transfer and code snippets. The following steps are a few of the settings you can enable or disable.

Learn more about all the available account-level settings.

Change Zoom Chat visibility settings

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Chat tab.
  4. In the Visibility section, change these settings to get started:

 Note:

*Note: You can also configure these settings at the group level, so that different groups of users on your account have different features and access.

Change Zoom Chat settings for sharing

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Chat tab.
  4. In the Sharing section, change these settings as needed:

*Note: You can also configure these settings at the group level, so that different groups of users on your account have different features and access.

Change Zoom Chat security settings

Zoom Chat security settings can be configured for the entire account through Account Settings, or at the Group Settings level for more granular control for different users groups or departments. Some of the the following settings are only available at the Group-level.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Chat tab.
  4. In the Security section, change these settings as needed:

*Note: These settings can also be configured at the Group-level, so that different groups of users on your account have different features and access.

Change Zoom Chat external permission settings

You can adjust Zoom Chat external settings for the entire account through the Account Settings or at the Group level for specific user groups or departments, allowing for more detailed control. Some settings are exclusively accessible at the Group-level.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Chat tab.
  4. In the External Permission section, change these settings as needed:

*External Connections permission is required to approve requests.

Note: If the External accounts box is checked below any of these settings, the setting can be customized for specific companies/accounts by navigating to ADMIN, then Chat Management, External Connections, Connections, and Accounts.

*Note: These settings also apply to group chats and channels. There is a separate, existing setting for direct messages and Enable Chat.

Change Zoom Chat storage settings

You can choose how long chat messages are stored in the Zoom cloud and on local devices. This will delete all messages after the designated time frame.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Chat tab.
  4. In the Storage section, change these settings as needed:

Notes:

Learn more about chat storage settings and view chat history.