Transferring calls

If you have Zoom Phone activated on your account, you can transfer an ongoing phone call. There are three call transfer methods: warm transfer, blind transfer, and transfer to voicemail.

Note:

Requirements for transferring Zoom Phone calls

Table of Contents

Transfer methods

You have access to three transfer methods on the Zoom desktop and mobile app:

How to transfer a call using the Zoom app

Windows | macOS | Linux
  1. Sign in to the Zoom desktop app.
  2. Click Phone.
  3. Make or receive a call.
  4. During a call, click Transfer.
  5. Follow one of these steps to locate or dial a phone number to transfer to:
    • Number pad: Dial a number to transfer to.
    • Search contacts: Enter a name to search your internal, external, and synced contacts.
    • Starred contacts: Click the ellipsis then click Transfer to Starred. Hover over the contact and click the phone icon to call them.
  6. Click the blue transfer button and select a transfer method.
  7. If you selected Warm Transfer, the current call will be placed on hold while you connect to the dialed number. Click Complete Transfer to transfer the call and hang up your phone. You can use most in-call controls before completing the transfer. Click Cancel Transfer if you want to cancel the warm transfer and return to the original call.
Android | iOS
  1. Sign in to the Zoom mobile app.
  2. Tap Phone.
  3. Follow the instructions to make or receive a call.
  4. During a call, click Transfer.
  5. Dial a number or tap the contact icon to search your starred, internal, external, and phone contacts. Tap a contact to call them.
  6. Tap the blue transfer button and select a transfer method:
  7. If you selected Warm Transfer, the current call will be placed on hold while you connect to the dialed number. Tap Complete Transfer to transfer the call and hang up your phone. You can use most in-call controls before completing the transfer. Tap Cancel Transfer if you want to cancel the warm transfer and return to the original call.

How to transfer a call using an IP Phone

Transferring a call from an IP Phone is dependent upon the manufacturer. Follow these instructions for: