Using the audio library to customize audio greetings

Zoom Phone users can use the audio asset library to select, record, or upload custom audio. You can also convert text to speech if you want a quick and easy method to generate audio.

Learn more about managing the Zoom Phone asset library for your account as an admin.

Requirements for using the audio asset library for customizing audio greetings (voicemail, hold music)

• Pro, Business, Enterprise, or Education account
• Zoom Phone license
• Zoom Phone is set up
• Admin has granted you the privilege to manage your personal audio library

Limitations of the audio library

Using the audio library has the following limitations:

• You can have up to 100 recordings or files in your personal audio library.
• You can only see your own audio library and will not be able to view or select from users' audio libraries.
• Manually uploaded audio assets must be MP3 or WAV files and smaller than 10MB.

How to add an audio file from the audio asset library

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click My account.
3. In the side menu, click Zoom Phone.
4. Click the Settings tab.
5. Under the Business Hours or Closed Hours, below Greeting & Leave voicemail instruction, click Edit.
6. Click Choose from asset library. 
   A pop-up window will appear.
7. Select the desired audio file then click Save.

How to add your audio asset manually

You can add or text audio by entering text to be converted to audio.

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click My account.
3. In the side menu, click Zoom Phone.
4. Click the Settings tab.
5. Under the Business Hours or Closed Hours, below Greeting & Leave voicemail instruction, click Edit. 
6. Click Add Audio, then follow the instructions below to add audio via text to speech, upload, or record by computer.

Add a text-to-speech audio asset

1. Access your audio asset settings.
2. Click the Text to speech tab.
3. Specify the following:
   • Asset Name: Enter an internal display name for the audio asset.
   • Category: Click the drop-down arrow to select the desired category(ies).
   • Language: Click the drop-down arrow to select the desired language.
   • Voice: Select a voice for the text-to-speech engine.
   • Message to Play: Enter text to convert to speech.
     • Click Play to play the audio.
4. Click Add.
   If you're updating an asset that's already in use, you will see a pop-up notification that the asset is in use. Click Save to confirm the update.

Upload an audio file

You can upload an existing audio file from your computer. The audio file type must be MP3 or WAV and must be less than 10MB.

1. Access your audio asset settings.
2. Click the Upload tab.
3. Specify the following:
   • Asset Name: Enter an internal display name for the audio asset.
   • Category: Click the drop-down arrow to select the desired category(ies).
   • Language: Click the drop-down arrow to select the desired language.
4. Under Audio upload, click Upload.
5. Click Add.

Add an audio file recorded from your computer

You can use your computer’s microphone to record audio and then add it to the asset library.

1. Access your audio asset settings.
2. Click the Record by Computer tab.
   Note: You will be prompted by your browser to allow Zoom to use your microphone, click accept/allow to continue.
3. Specify the following:
   • Asset Name: Enter an internal display name for the audio asset.
   • Category: Click the drop-down arrow to select the desired category(ies).
   • Language: Click the drop-down arrow to select the desired language.
4. Under Record Audio, use these options to control the recording:
   • Click the red record icon  to start recording.
   • Click the pause icon  to pause the recording.
   • Click the stop icon to stop and save the recording.
5. (Optional) Click one of these options after recording:
   • Play icon  to play the audio you recorded.
   • Record Again to re-record if you are not happy with the result.
6. Click Add.
   If you're updating an asset that's already in use, you will see a pop-up notification that lists where the asset is used. Click Save to confirm the update.

How to add an audio file to your hold music

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click My account.
3. In the side menu, click Zoom Phone.
4. Click the Settings tab.
5. Under the Others section, to the right of Hold Music, click Edit.
6. Select one of the following:
   • Choose from Asset Library: Select the desired audio file, then click Save.
   • Add Audio: Manually add your audio file for call handling.
   • Disable: Disable this functionality.

How to edit an audio asset file

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click My account.
3. In the side menu, click Zoom Phone.
4. Click the Settings tab.
5. In the Call Handling or Others section, under your Greeting & Leave voicemail instruction or Hold Music, click Edit.
6. Select Choose from Asset Library.
7. To the right of the asset name, click the ellipsis , then click Edit.
8. Make the necessary changes, then click Save.
   If you're updating an asset that's already in use, you will see a pop-up notification that lists where the asset is used. Click Continue to confirm the update.
9. (Optional) After clicking the ellipsis , you can download or delete the file if necessary.