Managing Zoom Phone automatic call recording settings

Account owners or admins can enable or disable the following policy settings for automatic call recording. The Automatic Call Recording setting allows Zoom Phone to be automatically recorded. You can customize an audio prompt to notify parties that the call will be recorded.

All call recordings will be saved to the cloud. Admins can access all call recordings using the call log. Users can access their own automatic call recordings using call history.

Learn more about managing Zoom Phone ad hoc recording settings.

Notes:

Requirements for managing automatic call recording settings

Limitations for managing automatic call recording settings

Automatic call recording has the following limitation:

Table of Contents

How to enable or disable automatic call recording

Automatically record all inbound and outbound calls.

Notes:

Account

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings , then click Zoom Phone.
  4. Under General, click the Automatic Call Recording toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: You must acknowledge and accept the terms and conditions of automatic recording.
  6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
  7. Manage Automatic Call Recording settings.

Group

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Users then Groups.
  4. Click the applicable group name from the list.
  5. Click the Zoom Phone tab.
  6. Under General, click the Automatic Call Recording toggle to enable or disable it.
  7. If a verification dialog appears, click Enable or Disable to verify the change.
    Notes:
  8. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.
  9. Manage Automatic Call Recording settings.

Site

  1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Phone system, followed by Company Info.
  4. Click the applicable site name from the list.
  5. Click the Policy tab.
  6. Under General, click the Automatic Call Recording toggle to enable or disable it.
  7. If a verification dialog appears, click Enable or Disable to verify the change.
    Notes:
  8. (Optional) To prevent all users in the site from changing this setting, click the lock icon , and then click Lock to confirm the setting.
  9. Manage Automatic Call Recording settings.

Call queue

  1. Sign in to the Zoom web portal as an admin with the privilege to edit call queues.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Phone system, followed by Call Queues.
  4. Click the applicable call queue name from the list.
  5. Click the Policy tab.
  6. Under General, click the Automatic Call Recording toggle to enable or disable it.
  7. If a verification dialog appears, click Enable or Disable to verify the change.
    Notes:
  8. Manage Automatic Call Recording settings.

Phone user

  1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Phone system, followed by Users & Rooms.
  4. Click the Users tab.
  5. Click the applicable phone user name from the list.
  6. Click the Policy tab.
  7. Under General, click the Automatic Call Recording toggle to enable or disable it.
  8. If a verification dialog appears, click Enable or Disable to verify the change.
    Notes:
  9. Manage Automatic Call Recording settings.

Common area

Note: Zoom Phone Pro or a higher calling plan is required for recording.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit common areas.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration, then click Phone system, followed by Users & Rooms.
  4. Click the Common Areas tab.
  5. Click the applicable common area name from the list.
  6. Click the Policy tab.
  7. Under General, click the Automatic Call Recording toggle to enable or disable it.
  8. If a verification dialog appears, click Enable or Disable to verify the change.
    Notes:
  9. Manage Automatic Call Recording settings.

How to manage automatic call recording settings

After enabling Automatic Call Recording, you can manage the following settings.

Enable recording for calls

  1. To the right of Recording calls of, click the dropdown and specify to record inbound calls, outbound calls, or both.
  2. Click Save.

Access permissions

Control who has access to call recordings. This member list can be managed on the Zoom Phone role management page.

  1. Under Access Permissions, click Access Member List.
    A pop-up window will appear.
  2. In the window, filter the member list by using the search bar to search by name or extension, or using the site dropdown to select the site.
  3. View the member list by user, extension, permission, and site.
  4. In the top-right corner, click Manage.
    You will be directed to the Zoom Phone role management page, where you can manage user roles and permissions.
note icon
Additionally, account owners and admins can share call recordings with a phone user and control whether phone users can access their call recordings. Learn more about sharing call recordings with specific phone users and call queues.

Inbound audio notifications

  1. Under Inbound audio notifications, click Manage.
  2. Customize the following settings:
  3. Click Save.

Outbound audio notifications

  1. Under Outbound audio notifications, click Manage.
  2. Customize the following settings:
  3. Click Save.

Other settings

  1. Under Other settings, click Manage.
  2. Manage the following settings:
  3. Click Save.