Zoom Compliance Manager powered by Theta Lake FAQ

Zoom Compliance Manager powered by Theta Lake connects our existing archiving functionalities directly with Theta Lake as the archiving service, making it easier and more streamlined for you to archive your Meetings, Webinars, Team Chat messages, and more.

This product builds upon the archiving solutions Zoom already has, providing a direct connection to Theta Lake’s archiving services and consolidating billing for these services.

Zoom’s archiving functionalities are still available for manual configuration with Theta Lake or other compatible third-party archiving service.

This article covers:

Products and features

What Zoom products are compatible with this product?

Zoom Compliance Manager powered by Theta Lake is compatible with all Zoom products currently supported by our standard archiving functionality, including Zoom Mail, Team Chat, Meetings, Webinars, and Phone.

How is this different from the standalone Theta Lake archiving offering?

Not only is Zoom Compliance Manager powered by Theta Lake sold by Zoom, it is also managed through the Zoom web portal and can therefore help reduce the number of accounts and billing invoices you manage as part of your account’s regulatory requirements.

Is this compatible with CMK (Customer Managed Key)?

Yes, this is compatible with all Zoom products supported by CMK.

What if I want to use a different archiving service or already have a Theta Lake account?

Zoom’s archiving functionalities are still available for manual configuration with Theta Lake or other compatible third-party archiving service.

Pricing and availability

How much will this cost?

There will be two add-ons available, with pricing and included features detailed below:

 $6 /user/month$12 /user/month
Archiving
Compliance
Data Loss Prevention (DLP) 

For more details, please contact the Zoom Sales team or your dedicated Zoom Account Executive.

Is this available for all customers globally?

Yes, this is available for all Zoom customers in the countries and regions in which Zoom operates.

Documentation and support

Where can I view Zoom Compliance Manager powered by Theta Lake release notes and support documentation?

Release notes and support documentation

Where do I get technical assistance and troubleshooting support?

Customers can contact either Zoom or Theta Lake for support.

If contacting Zoom and the issue is found to require Theta Lake involvement, Zoom will facilitate transferring the request to Theta Lake Support for further troubleshooting and assistance.