Allowing desktop and mobile apps to use keys & positions

After a call park or private call park line has been configured in the keys and positions settings, account owners and admins can enable those lines to appear on Zoom desktop and mobile apps.

When enabled, users can view and retrieve parked calls, park calls to specified locations, and configure park locations using keys and positions on their mobile devices. This feature aligns the call park experience across IP devices and mobile apps, enabling users to manage parked calls consistently regardless of their device.

Prerequisites for enabling or disabling the Allow desktop & mobile client to use "keys & positions" setting

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to enable or disable the Allow desktop & mobile client to use "keys & positions" setting

Account

To enable or disable Allow desktop & mobile client to use "keys & positions" for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Allow desktop & mobile client to use "keys & positions" toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.