Account owners and admins can customize their hub domain with their branding and change their hub's public URL. This feature allows them to brand their Zoom Events links by adding their own custom domain on the Zoom web portal. They can also edit and save their customized URL. The customized URL applies to the hub and all attendee-facing pages in the event (lobby and event listing pages).

Additionally, hub users can configure and submit domains for Video On Demand (VOD) embedded content. The domain of the website must be approved by Zoom and activated in advance. When hub users copy the script from their embedded video channel, the script will allow the specified, approved website access to the video content stored at Zoom.

Review our branding guidelines before customizing your page with the Zoom logo and for other marketing materials.

Learn more about using your customized domain for event URLs, hub branding URLs, and Video On Demand (VOD) embedded content.

Notes:

• We strongly recommend you have experience with web design (HTML and CSS) before customizing branding settings. Consult a web developer if you are having issues with your HTML/CSS.
• Javascript is not currently supported for custom branding.
• Account owners and admins can force sub accounts to use the same branding settings as the parent account. These sub accounts will not be able to change branding settings in their own account.

This article covers:

• How to access branding settings for Zoom Events in the Zoom web portal
• How to add a domain
• How to verify your domain
  • Add the TXT/A record to your domain
• How to manage domain configuration and enablement
  • Add SSL and private key certificate
• How to activate and deactivate your domain
  
  • Activate your domain
  • Deactivate your domain
• How to delete your domain
• How to renew SSL and private key certificate

Prerequisites for customizing branding for your domain for Zoom Events

• Pro, Business, Enterprise, or Education account
• Account owner or admin privileges
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license; or, Zoom Sessions Unlimited or Zoom Sessions Pay Per Attendee license

How to access branding settings for Zoom Events in the Zoom web portal

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Advanced then Branding.
3. Click the Zoom Events tab.

How to add a domain

1. Access branding settings for Zoom Events in the Zoom web portal.
2. Under Manage Domain, click + Add Domain. 
   A pop-up window will appear.
3. In the window, enter your domain, then click Add Domain.
   Your domain will be added to the Manage Domain list.

How to verify your domain

1. Add a domain.
2. On the Manage Domain list, to the right of the domain you want to verify, click Verify. 
   A pop-up window will appear, notifying you that the verification is in progress and to ensure that you add the TXT/A record to your domain. 

The verification status will appear under Status.

Add the TXT/A record to your domain

After the verification is in progress for your domain, ensure that you have added the TXT/A record to your domain:

1. Sign in to your domain host.
2. Choose the domain name you want to add the TXT record to.
3. Find the correct link to edit TXT records.
4. Copy and paste the value provided (i.e., ZOOM_verify_M8CuGOXCnQpMGcaov4Rkhy).
5. Verify that your TXT record looks similar to the following:

   Name/Host/Alias	Time to Live (TTL)	Record Type	Value
   Events	3600s	TXT	ZOOM_verify_M8CuGOXCn QpMGcaov4Rkhy

6. Find the correct link to add A record to associate your domain with this IP address: XXX.XXX.XXX.XXX.
7. Verify that your A record looks similar to the following:

   Name/Host/Alias	Time to Live (TTL)	Record Type	Value
   Events	3600s	A	XXX.XXX.XXX.XXX

8. Save your changes and wait until they take effect.
   Note: The changes can take up to 72 hours to go into effect depending on your domain host.
9. Once you have added a TXT/A record to your domain, select the I have added TXT/A record to my domain checkbox to confirm.
10. Click Verify Domain.

Verification takes several hours. Zoom retries periodically to find the TXT record for up to 72 hours. If you have not been notified that the domain was verified, you can click Verify again.

How to manage domain configuration and enablement

Add SSL and private key certificate

1. Access branding settings for Zoom Events in the Zoom web portal.
2. Under Status, ensure that your domain is verified. 
   When your domain is verified, the status will change to Domain verified. Waiting for validation.
3. Under SSL/Private Key Certificate, click Add SSL/Private Key.
   A pop-up window will appear.
4. In the window, upload the SSL (.crt, .cer) and private certificate (.key):
   • Under Add SSL Certificate in txt format, drag and drop a file or click Choose A File.
     Note: Upload the SSL in plain text format.
   • Under Add Private Key in txt format, drag and drop a file or click Choose A File.
     Note: Upload the private certificate in plain text format.
5. Click Upload.
   Once certificates are uploaded, it may take 1-3 business days for the certificates to be installed. You can check the updated status on this page.

Note: Your SSL and private key certificates will be validated by our internal team. Once it’s configured, you can activate your branding URL.

Once configured successfully, the account owner or admin can enable or disable the domain toggle to use the domain for their customized event URLs, hub branding URLs, or Video On Demand (VOD) embedded content.

How to activate and deactivate your domain

Activate your domain

1. Access branding settings for Zoom Events in the Zoom web portal.
2. Under Status, ensure that the status states Domain is ready to activate.
3. Under Domain Enabled, click the toggle to enable it to Active.
   A confirmation window will appear.
4. In the window, click Activate Domain.
   Under Domain Enabled, the toggle will display as Active. 

Deactivate your domain

1. Access branding settings for Zoom Events in the Zoom web portal.
2. To the right of an active domain, under Domain Enabled, click the toggle to disable it to Inactive.
   A confirmation window will appear.
3. In the window, click Deactivate Domain.
   Under Domain Enabled, the toggle will display as Inactive. 

How to delete your domain

1. Access branding settings for Zoom Events in the Zoom web portal.
2. To the right of a verified domain you want to delete, click Delete.
   A confirmation window will appear.
3. In the window, click Delete.

Note: For valid domains, if you delete the domain, your certificates will also be deleted.

How to renew SSL and private key certificate

A countdown will display if the SSL and private key certificate is expiring within 30 days.

1. Access branding settings for Zoom Events in the Zoom web portal.
2. To the right of the domain that you want to manage, click Renew Certificate.
   A pop-up window will appear.
3. In the window, upload the SSL and private certificate:
   • Under Add SSL Certificate in txt format, drag and drop a file or click Choose A File. 
   • Under Add Private Key in txt format, drag and drop a file or click Choose A File.
4. Click Upload.

Once certificates are uploaded, it may take 1-3 business days for the certificates to be installed. You can check the updated status on this page.

Note: Your SSL and private key certificates will be validated by our internal team. Once it’s configured, you can activate your branding URL.