Troubleshooting cloud recordings still processing issues

Issue

Cloud recordings may remain in processing status for more than 48 hours after a meeting ends, preventing you from accessing the recorded content. You may experience the following symptoms:

• Recording displays Processing or Recording in progress status indefinitely.
• Recording does not appear in your Recordings & Transcripts section.
• Unable to download, play, or share the recorded meeting.
• Processing status persists despite refreshing the page or logging out and back in.
• Other recordings from the same time period may process normally, while specific recordings remain stuck.

Environment

• Zoom cloud recording feature accessed through the Zoom web portal.
• Meetings or webinars recorded to Zoom's cloud storage.
• Zoom Workplace Pro, Business, or Enterprise account.
• Issue occurs across different browsers, devices, and operating systems.

Cause

Cloud recordings may become stuck in processing status due to one or more of the following:

• Backend processing errors or synchronization issues between recording systems and cloud storage.
• Meeting sessions that remain active in Zoom's system even after participants disconnect, preventing recording finalization.
• Database synchronization failures that prevent recordings from transitioning to completed status.

Resolution

Verify and end active meeting sessions

A cloud recording won’t finish processing while the related meeting is still active in Zoom’s system. Be sure to fully end the meeting so the cloud recording can complete processing.

Note: As a host, you can end a scheduled or instant meeting from any device where you're signed in. You can join from another device and claim host controls, then end the meeting.

End an active scheduled meeting session from the web portal

If you were recording a scheduled meeting, you can end the meeting through the Zoom web portal, regardless of which app you used to host it.

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Meetings.
3. Click the Previous tab.
4. Locate the meeting associated with the stuck recording.
5. If the meeting shows an active status, hover over the meeting name and click End.
6. Refresh the page and allow up to 24 hours for processing to complete.

End an active scheduled or instant meeting session from the Zoom app

If you were recording a scheduled or instant meeting, you can end the meeting from the Zoom app where it was hosted.

1. Sign in to the Zoom desktop, mobile, or web app where you started the meeting.
2. Click Home.
3. Click Back to meeting.
4. In the bottom right, click End.
5. Allow up to 24 hours for processing to complete.

Prevent future processing delays

Follow these best practices to minimize the risk of recordings getting stuck in processing.

• Always click Stop Recording before ending meetings rather than closing applications abruptly.
• Ensure stable internet connectivity throughout the meeting and recording period.

Notes:

• Cloud recordings typically take approximately twice the recorded duration to process and may occasionally take up to 24 hours due to higher processing loads. Processing times may extend during service incidents or high system load periods.
• If you are no longer able to find your cloud recording, learn more about troubleshooting missing cloud recordings.
• Learn more about frequently asked questions about Zoom recording.