The event lobby is the starting point of multiple sessions events and Zoom Sessions events. Attendees can use the companion app to view sessions, chat with other attendees, watch recordings, display your event badge (eBadge), and view the event map.

Use in-person mode in the event lobby

1. Join a hybrid or in-person event using the Zoom Companion app.
   You will be directed to the list of the event's sessions in the Sessions tab .
2. Use the bottom navigation menu to access the event's tabs:
   • Sessions : View a list of the event's sessions and session details. You can also bookmark your favorite sessions to create a customized itinerary. 
     • On the session details page, the countdown to the session start time will be displayed before a session starts. During a session, the Join Chat & Q&A option will appear. After the session, the session recording will be available for playback.
   • Itinerary :  View your bookmarked sessions and add them to your personal calendar.
   • Chat : Access the lobby chats and view your connections. Learn more about participating in lobby chat.
   • People : View a list of the Attendees, Speakers, and Exhibitors. Each category is separated by a tab. On user profiles, you can view if others are attending the event virtually or in person. An in-person/hybrid/virtual badge is displayed on user profiles, showing how they are attending the event. You can also search and filter the People tab.
     • Sponsors' profiles will display their custom company URL and logo. You can tap the company logo if the sponsor added a custom company URL.
   • More : Access more event features:
     
     • Recordings : If enabled by the host, access session recordings after an event and watch event recordings. 
     • Profile Settings : Change your Zoom Events profile mode, adjust in-app notifications, and edit your networking profile. Learn more about updating your profile settings.
     • Sponsors & Exhibitors: View the sponsors and exhibitors of the event.
     • Event Map : View the event map and access different levels of the event area from the Map Directory. You can also view a list of rooms at the event.
     • My eBadge : Access your event badge (eBadge) and view your ticket type.
     • Event Details : View information about the event organizer, event info (start/end date and time), and location.
     • Pair with Room : Enter a sharing key to pair with a Zoom Room, then tap Pair. The sharing key is found in the top-right corner of your Zoom Rooms device.
     • Share Feedback with Zoom : Submit feedback to Zoom about your experience with your Zoom Event or with the Zoom client. Learn more about sharing feedback with Zoom.
     • Scan QR Code : If you are a special role user (with permission) or the host, use the QR code scanner to scan QR codes included in attendees' e-badges or registration emails to check them into their events or sessions. Learn more about using Zoom Events in-app check-in scanning.
     • Report Incident : Report an incident that you believe violates our terms of service or Acceptable Use Guidelines.
     • Switch to Virtual Mode: Switch to the virtual mode of the event lobby. Learn more about using the event lobby in virtual mode. 
     • Minimize Event: Minimized the event in the Zoom mobile app. 
     • Close Event: Exit the Zoom Event.

Filter the People tab

The People tab is where you go to see the profile cards of everyone in the event. It includes all the profile cards of the event directory, and also displays the profile cards of the event's hosts, exhibitors, speakers, and attendees. You can tap the Speakers, Exhibitors, or Attendees tabs to narrow the results and display only the categorized Zoom Events users.

1. At the top of the People tab, use the search bar to search for Zoom Events attendees.
2. To the right of the search bar, tap the filter button  to use the following filters:
   • Connections: Find other Zoom Events users by whether they are connected or not connected with you.
   • Status: Select the Feeling Social checkbox to filter other users who are available for networking.
   • Role: Find other Zoom Events users by their role.
   • Company: Find other Zoom Events users by their company.
   • Position: Find other Zoom Events users by their position.
   • Location: Find other Zoom Events users by location.
   • Interests: Find other Zoom Events users by interests.

Switch to virtual mode

1. Join a hybrid or in-person event using the Zoom Companion app.
2. On the bottom navigation menu, tap More .
   You will be directed to the More Options menu.
3. Tap Switch to Virtual Mode.
   You will switch to the virtual mode of the event lobby. Learn more about using the event lobby in virtual mode.

Minimize event

1. Join a hybrid or in-person event using the Zoom Companion app.
2. On the bottom navigation menu, tap More .
   You will be directed to the More Options menu.
3. Tap Minimize Event.
   The event will be minimized, and you can do other actions on the Zoom mobile app while keeping the lobby open.

When you want to return to the lobby:

1. On the Zoom mobile app, tap Meetings.
2. At the top of the Meetings tab, find the minimized event (labeled In progress), then tap Join Lobby.
   You will return to the event lobby.

Leave event

1. Join a hybrid or in-person event using the Zoom Companion app.
2. On the bottom navigation menu, tap More .
   You will be directed to the More Options menu.
3. Tap Leave Event.
   You will exit the Zoom Event.

Navigate an event map 

1. Join a hybrid or in-person event using the Zoom Companion app.
2. On the bottom navigation menu, tap More , then tap Event Map .
3. On the event map, tap a location pin to view the location card with details and description. 
   • If a session is in progress at that location, tap Join Session.
4. On the location card, tap Back to Room List to view the list of rooms in the location. 
   • Tap a room from the list to automatically be directed to that location pin.
   • Tap Close room list to hide the room list.
5. On the Map Directory card, tap the location names to access the event area's different levels.

Join and bookmark sessions in the Sessions tab

1. Join a hybrid or in-person event using the Zoom Companion app.
2. On the bottom navigation menu, tap the Sessions tab .
3. (Optional) At the top of the screen, use the search bar to find the session you want to view/join.
4. (Optional) At the top of the screen, view and tap the rotating banner carousel that displays and highlights event sponsors.
   You will be directed to the sponsor details page.
5. (Optional) To the right of a session, tap the bookmark icon to bookmark the session.
   Bookmarked sessions will appear in the Itinerary tab. 
6. To the right of the session you want to join, tap the following options:
   • Tap Join to join the session on the Zoom Companion app.
   • To the right of the Join button, tap the ellipsis , then choose from the following join methods:
     • Via Zoom: Join by using the Zoom mobile app.
     • Via Browser: Join by using a mobile web browser.
     • Via Phone: Join by using teleconferencing/PTSN and SIP options.
     • Via Room System: Join by using a Zoom Room.

Reserve a seat in a session

When you view an event's sessions, and when a session is reservable, the session is tagged. The session also displays the number of seats left.

1. Join a hybrid or in-person event using the Zoom Companion app.
2. On the bottom navigation menu, tap the Sessions tab .
3. Tap the session that you want to join. If the session has 3 or fewer seats available, the reservation tag specifies the number of seats left.
   The session details page will appear.
4. On the session details page, tap Reserve a Spot.
   When you reserve a spot, the session is automatically bookmarked.
5. (Optional) Unreserve your spot in the following ways:
   • In the top-right corner of the session details page, tap the bookmark icon  to remove the bookmark. If a confirmation window appears, tap Yes, Cancel.
     Removing a bookmark will remove your reserved spot.
   • On the session details page, tap Cancel Reservation or Undo Reservation (if a session is ongoing). If a confirmation window appears, tap Yes, Cancel.
     Removing a reserved spot in a session will automatically remove the session's bookmark.

Manage sessions in the Itinerary tab

Note: The Itinerary tab will only show sessions you have bookmarked from the Sessions tab.

1. Join a hybrid or in-person event using the Zoom Companion app.
2. In the bottom navigation menu, tap Itinerary .
   Your bookmarked sessions will appear, displaying their status (In Progress, Starting Soon, etc.).
3. In the top-right corner, tap the Add Cal  to export your itinerary as an ICS file.
   A confirmation window will appear.
   1. In the confirmation window, tap Export.
   2. Download and open the ICS file, which contains all your bookmarked sessions.
      All your added sessions will appear in your personal calendar.
4. (Optional) To the right of a session that is In Progress, tap Join to join the session.

1. Join a hybrid or in-person event using the Zoom Companion app.
2. In the bottom navigation menu, tap More , then tap Recordings . 
3. (Optional) At the top of the screen, use the search bar to find the recording you want to watch.
4. To the right of the recording that you want to watch, tap Play.

1. Join a session using the Zoom Companion app.
2. In the meeting controls, tap More , then tap Interpreter audio .
   A confirmation window will appear.
3. In the confirmation window, tap Confirm.
   Interpreter audio and video will be enabled.

1. Join a hybrid or in-person event using the Zoom Companion app.
2. On the bottom navigation menu, tap More , then tap My eBadge .
   Your event badge (eBadge) will appear.
3. Present your eBdage at the event to check-in.

1. In a hybrid/in-person event, switch to virtual mode.
2. In the (virtual mode) event lobby, switch back to in-person mode in the following ways:
   • Use the bottom navigation menu:
     • At the bottom of the screen, tap More , then tap Join In-Person Mode.
   • Use the right navigation menu:
     • In the top-right corner, tap the menu icon , then tap Join In-Person Mode.

When a host has set up a post-event survey for their event, you will receive an in-app notification for the post-event survey. You can complete the survey on the Zoom Events Companion mobile app.

Access the post-event survey from the in-app notification

1. In the Zoom Events Companion app, view the post-event survey notification.
2. In the notification, tap Yes, continue. 
   You will be directed to the survey.
3. Complete the survey, then tap Submit.

Access the post-event survey from the event details page

1. In the Zoom Events Companion app, access the event details page after an event has ended.
2. In the event details page, tap Take Survey.
3. Complete the survey, then tap Submit.