Setting emergency call routing notifications

Customers enabling Emergency Services have the option to route emergency calls from extensions that may not have a local phone number. This is important for users who may need to get help in case of an emergency. In such cases, a phone number from a pool of numbers or a dedicated phone number may be used to route the call. By default, this site-based option is disabled and requires an administrator to configure the required settings.

For the safety of our customers, Zoom will send reminder emails monthly to Phone Site Admins, Phone Super Admins, and account administrators and owners to ensure that administrators are aware of this requirement and that the configurations are completed. This email will be sent to customers who may not have this option set up.

Requirements for setting emergency call routing notification

• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Account owner or admin privileges

How to configure emergency call routing notification

Account

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then Phone system followed by Company Info.
4. Follow one of these options depending on whether you have multiple sites:
   • If you enabled multiple sites, click the name of the site.
     Note: The name of the account can be found in the email that was sent to you.
   • If you have multiple sites disabled, click Account Settings.
5. Click the Emergency Services tab.
6. In the Emergency Service Routing section, do the following:
   • Make sure Route Emergency Calls to Public Safety Answering Point (PSAP) is enabled.
   • Under For an extension without a local phone number, select Route Emergency calls to PSAP.
     A window page will appear.
   • In the window page, select the appropriate Caller ID Method, then click Save.
     Note: More detailed information can be found in our emergency routing article.

Note: For organizations that may have their own Internal Safety Response Team (ISRT) or the option Route Emergency Calls to Public Safety Answering Point (PSAP) is disabled, then this may not apply to you. For users to call an ISRT, a local phone number is not required.