Joining Zoom Sessions events


To join a Zoom Sessions event that you are registered for, you can click the join link in the confirmation email, calendar entry, or the ticket in your Zoom Sessions account. You can also join a Zoom Sessions event from the Zoom desktop client, Zoom mobile app, or the events detail page.

Before joining an event on a computer or mobile device, download the Zoom app from our Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.

Additionally, attendees who click Join on the client will continue to open the lobby window on the client. Attendees who click Join from other places will open the Lobby tab on their desktop web browser (after they sign in on the browser).

Notes:

This article covers:

Prerequisites for joining Zoom Sessions events

Note: For attendee access to the latest Zoom Events and Webinar features, we highly encourage attendees to update to the latest version of the Zoom desktop client/mobile application.

Understand joining a Zoom Sessions event

Here are a few things to keep in mind when joining Zoom Sessions events:

Join lobby before an event starts

When attendees join the event lobby before the Zoom Sessions event starts, they will receive the following message: "The host has not started the session. You will join the session automatically on a Zoom client window or a new browser tab (subject to the setting of your event profile) when the host starts it." When a session starts, the session window will open.

Understand using web browsers to join Zoom Sessions events

For attendees who start Zoom Sessions events on web browsers, Zoom Sessions (web) supplements the client-centric event experience. After signing in to their Zoom account, attendees join the event on their web browser. Zoom Sessions web experience includes the following features:

Notes:

How to join a Zoom Sessions event on the desktop client

Join an event from the Zoom desktop client

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. On the left side, click the Upcoming tab.
  4. Find the Zoom Sessions event that you registered for, then click the upcoming event.
  5. Click Join.
    You can also click View Event to open the event detail page.

Join an event from an email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Sessions confirmation email.
  2. Click View Ticket.
    This will redirect you to the event's ticket.
  3. Click Join.

Join an event from your Zoom Sessions account (event ticket)

  1. Sign in to Zoom Events with your Zoom Sessions account, using the same email address that you used for ticket registration.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the event you want to join, then click the ellipses  to the right of that event.
  5. Click View.
  6. Click Join.

Join an event from a calendar entry

  1. Open your calendar.
  2. Find the Zoom Sessions entry you want to join.
  3. Open the scheduled entry.
  4. Click the Join Event link.
    Note: The URL in the calendar entry is unique to your Zoom Sessions account. The link will not work for other users.

Join an event from the event details page

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab. Find the event you want to join, then click View Order.
    You can also click the Orders tab to find the event you want to join. Click the ellipses , then View Details.
  4. (Optional) Click Test device to check if your device setup meets the recommended settings for a great Zoom Sessions experience.
  5. Click Join Lobby.

Join an event from a reminder prompt

If enabled by hosts, attendees (who are signed into Zoom Events) will receive reminders of their upcoming events. The reminders allow attendees to click the Join button to immediately join a session.

For special roles that can start a session, those roles can click Start in the reminder to immediately start their session or click the Join button to immediately join a session.

Zoom Sessions users can also click the postpone icon to be reminded about the session again in 1 minute.

Join a simulive event

Attendees can join a simulive session using a web browser, the Zoom desktop, or Zoom mobile app. They can also stream simulive sessions.

When an attendee joins a simulive session, the client will be launched on desktop and mobile if it is installed. If the client is not downloaded on their computer, the attendee will continue to join the session in a web browser.

How to join a Zoom Sessions event on the mobile app

Android | iOS

Notes:

  • Once an attendee joins a session, it will open in the Zoom mobile app. You cannot join a session on the mobile web browser. 
  • Attendees need to be signed in to the Zoom mobile app and the web browser on their mobile device.

To join an event from the Zoom mobile app:

  1. Sign in to the Zoom mobile app.
  2. Tap the Meetings tab.
  3. Tap the event you want to join.
    The event's progress is displayed under the event name (i.e., Lobby open, In progress, etc.). You will be directed to the Meeting Details.
  4. Tap Join.
    You will be directed to the event's lobby (multiple sessions events) or the event session (single-session and recurring sessions events).

Learn more about joining Zoom Events on the Zoom Events Companion app.

How to join a Zoom Sessions event on a web browser

Web

Join lobby from Zoom Events

  1. Sign in to Zoom Events.
  2. In the top right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the event that you want to join.
  5. To the right of the event name, click Join.
    Your web browser will open the event.

Join an event from an email

After you have completed registration for a free or paid event, you will receive an email to confirm your registration.

  1. Open the Zoom Sessions confirmation email.
  2. Click View Ticket.
    This will redirect you to the Upcoming tab of events in the Tickets page.
  3. Find the ticket for the event that you want to join.
  4. Click Join.
    Your web browser will open the event.

Join an event from your Zoom Sessions account (event ticket)

  1. Sign in to Zoom Events with your Zoom Sessions account, using the same email address that you used for ticket registration.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab.
  4. Find the event you want to join, then click the ellipses  to the right of that event.
  5. Click View.
  6. Click Join.
    Your web browser will open the event.

Join an event from a calendar entry

  1. Open your calendar.
  2. Find the Zoom Sessions calendar entry you want to join.
  3. Open the scheduled entry.
  4. Click the Join Event link.
    Note: The URL in the calendar entry is unique to your Zoom Sessions account. The link will not work for other users.
    Your web browser will open the event.

Join an event from the event details page

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Tickets.
  3. Click the Upcoming tab. Find the event you want to join, then click View Order.
    You can also click the Orders tab to find the event you want to join.
  4. Click the ellipses , then View Details.
  5. (Optional) Click Test Device to check if your device setup meets the recommended settings for a great Zoom Sessions experience.
  6. Click Join Lobby.
    Your web browser will open the event lobby.

Join an event from a reminder prompt

If enabled by hosts, attendees (who are signed into Zoom Events) will receive reminders of their upcoming events. The reminders allow attendees to click the Join button to immediately join a session.

For special roles that can start a session, those roles can click Start in the reminder to immediately start their session or click the Join button to immediately join a session.

Zoom Sessions users can also click the postpone icon to be reminded about the session again in 1 minute.

Join a simulive event

Attendees can join a simulive session using a web browser, the Zoom desktop, or Zoom mobile app. They can also stream simulive sessions.

When an attendee joins a simulive session, the client will be launched on desktop and mobile if it is installed. If the client is not downloaded on their computer, the attendee will continue to join the session in a web browser.

How to join a Zoom Sessions event using Public Switched Telephone Network (PSTN) and Session Initiation Protocol (SIP)

PSTN/SIP

Join a session using PSTN and SIP from the Zoom desktop client

  1. Join a Zoom Sessions event lobby on the Zoom desktop client.
  2. Access the lobby's Sessions tab.
  3. Find the session that you want to join.
  4. On the session's Join button, click the down arrow  to display other join methods.
  5. Under Other join methods, select from the following PSTN and SIP options:
    • Via Phone: Select this option if you want to join the session using a dial-in number. 
      1. On your phone, dial the teleconferencing number provided in your session invite.
      2. Enter the meeting ID number when prompted using your dial pad.
        Note: If you have already joined the meeting by computer, you will have the option to enter your 6-digit participant ID to be associated with your computer. If you have not joined on your computer, simply press # again when prompted to enter your participant ID.
    • Via Room System: Select this option if you want to join the session by dialing out to an H.323 or SIP room system from the Zoom client using the public IP address or SIP URI assigned to the device.
      1. Dial the IP address provided to you in the meeting invitation (requires Room Connector port add-on).
      2. Enter the meeting ID by touch (DTMF) tones followed by #.
        You can also use dial strings, such as 192.168.10.55##000111000 to join directly into the meeting. 

Join a session using PSTN and SIP from the Zoom mobile app

Notes:

  • Once an attendee joins a session, it will open in the Zoom mobile app. You cannot join a session on the mobile web browser.
  • Attendees can join the lobby in the mobile web browser.
  • Attendees need to be signed in to the Zoom mobile app and the web browser on their mobile device.
  1. Sign in to the Zoom mobile app.
  2. Click the Meetings tab, then find and tap the upcoming Zoom Sessions event that you want to join.
  3. Tap View Event to access the event page.
  4. If prompted, on the mobile web browser sign-in page, sign in to your Zoom account.
  5. By the session's Join button, tap the down arrow  to display other join options.
  6. Under Other join options, select how you want to join the Zoom Sessions event:
    • Via Phone: Select this option if you want to join the session using a dial-in number. 
      1. On your phone, dial the teleconferencing number provided in your session invite.
      2. Enter the meeting ID number when prompted using your dial pad.
        Note: If you have already joined the meeting by computer, you will have the option to enter your 6-digit participant ID to be associated with your computer. If you have not joined on your computer, simply press # again when prompted to enter your participant ID.
    • Via Room System: Select this option if you want to join the session by dialing out to an H.323 or SIP room system from the Zoom client using the public IP address or SIP URI assigned to the device.
      1. Dial the IP address provided to you in the meeting invitation (requires Room Connector port add-on).
      2. Enter the meeting ID by touch (DTMF) tones followed by #.
        You can also use dial strings, such as 192.168.10.55##000111000 to join directly into the meeting. 

Join a session using PSTN and SIP from a web browser

  1. Join an event lobby on a web browser.
  2. Access the lobby's Sessions tab.
  3. Find the session that you want to join.
  4. On the session's Join button, click the down arrow  to display other join methods.
  5. Under Other join methods, select from the following PSTN and SIP options:
    • Via Phone: Select this option if you want to join the session using a dial-in number. 
      1. On your phone, dial the teleconferencing number provided in your session invite.
      2. Enter the meeting ID number when prompted using your dial pad.
        Note: If you have already joined the meeting by computer, you will have the option to enter your 6-digit participant ID to be associated with your computer. If you have not joined on your computer, simply press # again when prompted to enter your participant ID.
    • Via Room System: Select this option if you want to join the session by dialing out to an H.323 or SIP room system from the Zoom client using the public IP address or SIP URI assigned to the device.
      1. Dial the IP address provided to you in the meeting invitation (requires Room Connector port add-on).
      2. Enter the meeting ID by touch (DTMF) tones followed by #.
        You can also use dial strings, such as 192.168.10.55##000111000 to join directly into the meeting. 

Join an event using PSTN and SIP from a calendar entry

  1. Open your calendar.
  2. Find the Zoom Sessions calendar entry you want to join.
  3. Open the scheduled entry.
  4. Choose from the following join methods:
    • Join by Phone: On your phone, dial the teleconferencing number provided in your invite. Enter the meeting ID number when prompted using your dial pad.
      Note: If you have already joined the meeting by computer, you will have the option to enter your 6-digit participant ID to be associated with your computer. If you have not joined on your computer, simply press # again when prompted to enter your participant ID.
    • Join via H.323/SIP: Dial the IP address provided to you in the meeting invitation (requires Room Connector port add-on). Enter the meeting ID by touch (DTMF) tones followed by #.
      You can also use dial strings, such as 192.168.10.55##000111000 to join directly into the meeting. 

Note: The URL in the calendar entry is unique to your Zoom Sessions account. The link will not work for other users.

How to join an event as a pre-registered guest on the desktop client

Note: You will need to complete the pre-registration process for the event to receive your invitation email that contains your ticket and join link to the event.

  1. Open the Zoom Sessions invitation email.
    You can use the email to:
    • Add to Calendar: Add the event to a calendar.
    • View Event: View event details.
    • View Ticket: View more information about the event.
    • Join the event (by clicking the join link)
  2. (Optional) On the event details page, click Test Device to check if your device is set up to provide the optimal event experience.
  3. Click the event join link.
    You will be directed to the event on the desktop client.
    Note: If you try to join the event before the event date, you will be directed to the event ticket. A countdown to the event will be displayed.

How to join an event as a pre-registered guest on a web browser

Web

Note: You will need to complete the pre-registration process for the event to receive your invitation email that contains your ticket and join link to the event.

  1. Open the Zoom Sessions invitation email.
    You can use the email to:
    • Add to Calendar: Add the event to a calendar.
    • View Event: View event details.
    • View Ticket: View more information about the event.
    • Join the event (by clicking the join link)
  2. (Optional) On the event details page, click Test Device to check if your device is set up to provide the optimal event experience.
  3. Click the event join link.
    You will be directed to the event on your web browser.
    Note: If you try to join the event before the event date, you will be directed to the event ticket. A countdown to the event will be displayed.

Frequently asked questions about joining Zoom Sessions events from mobile devices

Are there any differences when joining Zoom Sessions events from a mobile device versus a desktop computer?

You can join an event from your mobile device or desktop computer’s web browser. However, how you will join a session depends on the type of device you joined the event from:

What happens when a speaker of a session tries to join via a mobile device?

After clicking the session or direct-join link to the session, the speaker will be taken to the Zoom mobile app.