Managing the Zoom Sessions Post Event tab


Zoom Sessions hosts can create surveys that will appear to attendees after an event. They can add a survey to be shown when after their single-session event ends. Surveys are valuable tools to obtain feedback that hosts can use to gather information and receive suggestions on how to improve their future events. Additionally, in the Post Event tab, they can manage the event lobby’s close date and time.

Learn more about creating a single-session event or recurring sessions event.

Notes:

This article covers:

Prerequisites for managing Zoom Sessions Post Event surveys

How to access the Zoom Sessions Post Event tab

  1. Create a single-session event or recurring sessions event.
    You can also edit an upcoming event to access event setup.
  2. In the navigation menu, click Post Event.
    The Post Event page will appear.

How to understand Zoom Sessions Post Event surveys

Attendees will receive one invitation to take an event-level survey—when a survey of a corresponding event ends—via a pop-up in the lobby. Attendees can:

Note: Event surveys also appear in the event lobby as a banner under the livestreaming window.

Attendees who spend at least 10 minutes (or more) in an event will receive an invitation to take a survey when they leave a session or when the session ends. The amount of time used to determine if an attendee receives an invitation varies as it is based on the duration of each session.

Attendees who participate in an event (at least 10 minutes) and leave before the event ends will be invited to complete a session survey (if available) instantly. Attendees who stay until the end of the session will be invited to complete a session survey (if available).

Attendees can take the survey or postpone taking the survey from the invitation. Attendees can reject taking a survey from the survey list. Their choices will be monitored and aggregated to the event organizer on the survey result page.

Understand survey metrics

Hosts can see the survey metrics on the survey's results page. The metrics include the number of attendees that:

The data refreshes every time the results page is opened.

Understand how Zoom Sessions event surveys are promoted

Event surveys are brought to attendees' attention in various ways throughout an event to improve the visibility of the surveys and to help increase the survey-response rate.

Hosts will track the following survey-related data points:

The banner of the event surveys and session surveys appears when an event (or the corresponding session) ends. The survey pop-up window/notification will appear in the event lobby to qualified attendees (attendees who participate in a session for more than 10 minutes).

Notes:

How to use available question formats

Multiple Choice

Use the multiple-choice format to ask registrants to answer with one or more options.

  1. Click Untitled Question to type your question.
  2. Click Choice 1 to type the first answer. Click Choice 2 to type the second answer if necessary
  3. (Optional) Click + Add Option and type the new answer; repeat to add as many options as needed.

Single Choice

Use the single-choice format to ask registrants to answer with only one option.

  1. Click Untitled Question to type your question.
  2. Click Choice 1 to type the first answer. Click Choice 2 to type the second answer if necessary
  3. (Optional) Click + Add Option and type the new answer; repeat to add as many options as needed.

Short Answer

Use the short-answer format to ask registrants to provide a written answer using 1-500 characters.

Long Answer

Use the long-answer format to ask registrants to provide a written answer using 1-2000 characters.

Rating Scale

Use the rating-scale format to ask registrants to answer with a value between a range of numbers.

How to use additional customization options

Additional customization options for each question format include:

How to add questions to a Zoom Sessions survey

  1. Access the Post Event tab in the Zoom Sessions event setup.
  2. Under the Event Survey section, click + Create Survey.
    A Create an event survey panel will appear. This survey will be shown once the event has ended.
  3. Click + Add Question.
  4. Click the question box you want to edit.
  5. Click the Single Choice drop-down menu to select a question format:
    • Multiple Choice
    • Single Choice
    • Short Answer
    • Long Answer
    • Rating Scale
  6. Type your question(s) and answer(s).
  7. (Optional) Click + Add Question to add another question.
    Note: Up to 10 questions can be added to the survey.
  8. (Optional) Select the Anonymous Answers checkbox.
  9. Click Save.

Edit event survey

  1. Create an event survey.
  2. By Survey Created, click Edit.
  3. Edit your event survey.

Preview event survey

  1. Create an event survey.
  2. By Survey Created, click Preview.
    A preview will appear, where you can view your event survey from the attendee perspective.

Delete event survey

  1. Create an event survey.
  2. By Survey Created, click Delete.
    A confirmation window will appear.
  3. In the confirmation window, click Delete.

How to manage lobby close date and time

Hosts and co-editors can edit the lobby closing time even if the lobby has ended. The lobby can be extended to any time that's within Zoom Events' maximum allowed time range, regardless of its event status or lobby status. As long as the lobby is open, all information in the lobby is available (i.e., recordings and session resources are available). Hosts can edit the lobby closing time to a maximum of 2 years after the event ends.

  1. Access the Post Event tab in the Zoom Sessions event setup.
  2. Select how long you want to make your event lobby available to attendees:
    • Click the date to select a date that the event lobby will close.
    • Click the time to enter or select a time that the event lobby will close.
  3. Click Save.