Understanding disabled, deactivated, and locked Zoom accounts

If you can't access your Zoom account, it may be disabled, deactivated, or locked. Your account may become inaccessible because of:

• Violations of Zoom's Terms of Service or Acceptable Use Guidelines
• An account owner or admin deactivated your member account
• Your account is being temporarily locked after multiple unsuccessful sign-in attempts 

Use the guide below to identify your account status and understand what you can do next.

Account disabled due to error 1003

If you receive the following message when signing in: Account is disabled. Please contact Support (1,003); your Zoom account has been disabled by Zoom because it was found to violate Zoom's Terms of Service or Acceptable Use Guidelines.

Unlike a locked or deactivated account, a disabled account cannot be restored through a password reset or by an account admin.

If you believe your account was disabled in error, review the guidance for resolving error 1003.

Account deactivated by an admin

If you receive the following message when signing in: Account is disabled. Please contact your account owner or administrator; your Zoom account has been deactivated by your account owner or admin. This may occur when:

• Your organization may have removed you from its Zoom account.
• Your organization may have ended your Zoom subscription and deleted, deactivated, or unlinked you from their account.

Note: A deactivated account cannot be reactivated by the user. Only the account owner or admin who manages the account can change a user's status.

If you are a user:

• If you have questions about your account status or think it was deactivated by mistake, contact your account owner or admin to help restore your access.

If you are an account admin:

• If you need assistance managing user account statuses or believe there is an issue with the account, contact Zoom Support.

How to recover a locked account

If multiple sign-in attempts fail because of incorrect credentials, your Zoom account will be temporarily locked to help protect it from unauthorized access.

After five failed sign-in attempts, you may receive the following message: Your account is blocked for 30 minutes due to reaching the maximum 5 failed login attempts.

To regain access to your account:

• Wait 30 minutes before attempting to sign in again.
• Reset your Zoom password if you don't remember it.
• Sign in again after the lockout period ends using your updated credentials.

Notes:

• If you believe your account has been compromised or someone has made changes to it without your permission, submit a request to Zoom's Trust and Safety team to report your compromised account.
• If you can't access your account for a different reason, learn how to troubleshoot additional sign-in issues.