Finding and changing your personal account profile
Your Zoom personal account profile contains your user information, including:
- Name
- Personal Meeting ID
- Host key
- Sign-in email address
- Contact phone number
- And more
You can update your profile information any time, however, some settings can only be changed by the account owner or an admin. Some information (for example, name, department, and job title) is visible to other users on the account. Your contacts can view this information during a meeting or in Team Chat when they view your profile card.
How to locate your personal account profile information
- Sign in to the Zoom web portal.
- In the navigation menu, click Profile.
- You can view the following sections and edit settings as needed.
Access and change your profile details and picture
In this section, you can update your profile details, including your picture, display name, pronouns, department, job title, and location. This information is visible to other users when they hover over your profile picture in the Zoom desktop app.
Note: If you are unable to make changes, your manager or account admin may have restricted these settings. Contact your account admin for assistance.
- Profile picture: To the left of your account profile name, click the profile picture avatar to add, change, or delete it. You can also adjust the crop area on your current picture or upload a new one. Learn more about changing or removing your Zoom profile picture.
- Profile information: Click Edit on the right side to update your profile information. After making any changes, click Save.
- First Name and Last Name: Your first and last name is the full name on your Zoom account, and will appear to other users on the same account. This can be different than your display name.
- Display Name: Your display name is the name that appears on your profile across the Zoom platform, such as the default name when joining a meeting or webinar, your profile card, and in meetings and webinars. Up to 10 Chinese characters are supported for the display name.
Note: If you are unable to change your display name, your account admin might have prevented you from changing this item. Please contact your account admin to make any changes. - Name Pronunciation: Enter the phonetic spelling of your name to be displayed on your profile card.
- Pronouns: Enter your pronouns and choose whether you want to share them in meetings and webinars.
Note: If you are unable to add or change your pronouns, your account admin might have prevented you from changing this item. Please contact your account admin to make any changes. - Location: Enter your specific point or area.
- Company: Enter the company or organization to which you belong.
- Department: Enter your division or functional area.
- Job Title: Enter your specific role or position.
- Manager: Enter your manager's name.
Access the Personal information section
In the Personal information section, you can manage your personal settings, including your direct contact phone number, time zone, date and time format, and default Zoom language.
- Phone: Add up to three external phone numbers to your profile. To add a phone number, click Add. When adding an external number, Zoom will prompt you to verify it before it appears in your profile. These phone numbers are your direct contact numbers and will appear on your profile card in the Zoom desktop app and mobile app. Users can view your profile card by hovering over or tapping your profile picture.
- (Optional) When adding a phone number, click the Select a label drop-down menu to apply a label to the phone number; for example, Mobile, Office, Home, or Fax. Labels are visible to other users when they search for you in the Zoom desktop or mobile app, including Zoom Phone and SMS.
Note: If you have Zoom Phone direct numbers, they will automatically display under Direct Number in your profile card in the desktop app or mobile app. You don't need to add your Zoom Phone numbers to your profile.
- Zoom Phone: If you have a Zoom Phone license, this section displays your direct phone numbers (if you have one assigned), company number, and extension.
- Zmail: Create your Zoom Mail account. You can use letters, numbers, periods(.), and special characters (_, =, -).
- My direct chat link: Copy the URL to initiate a one-on-one conversation in Team Chat, making it easy to share with others and start a direct chat session.
- Language: Edit the default language for the Zoom web portal.
- Time Zone: Edit the time zone to apply to the Zoom desktop app, mobile app, and provisioned desk phones. This allows your local time to be visible on your profile card.
- Date Format: Edit the date format for the Zoom web portal. This format also applies to Zoom Phone and Zoom Contact Center, but does not affect the desktop or mobile app.
- Time Format: Edit the time for the Zoom web portal. This format also applies to Zoom Phone and Zoom Contact Center.
Note: If you have a Zoom Phone license, this setting will also be used for Zoom Phone. Make sure you set the correct time zone, as it will affect your call history, recordings, voicemail messages, and business hours.
Access the Meeting section
In the Meeting section, you can view and update your personal meeting ID (PMI), personal meeting link, and host key as needed.
- Personal Meeting ID: A personal meeting ID (PMI) is a dedicated 10- or 11-digit number that is assigned to each licensed user's account, and this becomes the user's personal meeting room. Click Edit on the right side to change your personal meeting ID or select the Use your Personal Meeting ID for instant meetings check box to always use your PMI for instant meetings instead of automatically generating a meeting ID.
- Personal Link: A personal link is another way to access your personal meeting room. It is a personalized alias for your PMI. If you are a licensed user on a Business, Education, or Enterprise account, you can set and customize a personal link. Click Customize on the right to set one or edit your existing personal link.
- Host Key: A host key is a 6-digit PIN used to claim host controls in a meeting, such as when you join a meeting by phone. Click the eye icon to view your host key and Edit to change it.
Access the Account section
In the Account section, you can view your assigned licenses and your account number.
- License: Displays the licenses, permissions, and add-ons assigned to you. If you have a Zoom Phone license, you will see your calling package. This section also displays your meeting capacity and webinar capacity (if applicable). To change this, you will need to purchase and assign different licenses.
- Account No: This is your account number. You can note this if you call into Zoom Support for assistance, as it will help locate your account faster.
Access the Sign In section
In the Sign In section, you can view your sign-in information, such as email address, password, and any linked accounts used for login. Account owners and admins can restrict sign-in methods for users on the account under the account security settings.
- Sign-In Email: Click Edit change your email address and password used to sign in. If you do not have the Edit option or would like additional instructions, learn more about changing your email.
- Sign-In Phone Number: You can sign in to your Zoom account using your phone number. Click Add to set up and verify a sign-in phone number. If you have already added your sign-in phone number, you can click Edit to change it or click Remove to remove it from your account.
- Sign-In Password: Click Edit to change your password used to sign in. This option is not available if you sign in using single sign-on (SSO).
- Two-Factor Authentication: Enable or disable two-factor authentication (2FA) through an authentication app. Learn more about using two-factor authentication.
- OTP Authentication: Enable or disable the one-time passcode (OTP) security feature. OTP is designed to help keep your account more secure.
- Linked Accounts: Displays your linked accounts that can be used to sign in. For example, SSO or Google.
Access the Where you're logged in section
In the Where you're logged in section, you can view a detailed list of all devices and sessions where your Zoom account is signed in. You will see information about each device or session as applicable, such as device name, hardware type, location, operating system or browser name, timestamp of last login, and more.
- To sign out of an individual device or session, click the sign out icon
, then click Sign out to confirm. - To sign out of all sessions, click Sign me out of all sessions, then click Sign out to confirm. This can be useful if you misplace a device that has Zoom installed and signed in.
Access the Others section
In the Others section, you can view your associated groups (if assigned), your calendar and contacts integration, and data transit.
Not sure where to start?
Our billing and account management hub is designed to assist you in completing the most common billing and account management tasks.
