After purchasing a Zoom Events license, you will need to assign the licenses to users in your account.
Once you have assigned a Zoom Events license to a user, that user will be able to create a hub for publishing events.
Notes:
- Zoom Events can support up to 100,000 attendees. You must request access to this feature. Learn more about this feature.
- Session capacity within a Zoom Event is defined by the tier of the Zoom Events license. For example, if an event host has a Zoom Events 1,000 license, they can have up to 1,000 total attendees in their webinar or meeting session. A meeting session has a maximum capacity of 1,000 attendees, even if the host has a Zoom Events license greater than 1,000.
If a meeting is scheduled outside of Zoom Events, meeting capacity is determined by the Zoom Meeting license capacity. - Account owners and admins can assign both a Zoom Events license and a Zoom Webinars license to a user in the Zoom web portal. Zoom Events capacity will be limited by the Zoom Events license. The capacity of stand-alone Zoom Webinars scheduled through the web portal will be limited by the larger capacity of the Zoom Webinars license or Zoom Events license. With the Zoom Events license alone, the user will be able to schedule stand-alone Zoom webinars through the web portal, too.
This article covers:
Prerequisites for assigning Zoom Events licenses
- Pro, Business, Enterprise, or Education account
- Account owner or admin privileges
- Unassigned Zoom Events license(s)
How to manage Zoom Events licenses
Zoom Events admins can manage Zoom Events Unlimited and Zoom Events Pay Per Attendee licenses. Account owners and admins can easily transfer a Zoom Events or Zoom Sessions license and all hub data from one active user on the account to another user through User Management on the web portal. This allows account owners or admins to assign a Zoom Events license to users responsible for running events, so the users can manage the event space for their own groups.
Note: The Pay Per Attendee license type for Zoom Events does not give access to Webinars through the web portal. The licensed Pay Per Attendee Zoom Events user can schedule Webinars through Zoom Events.
Learn more about managing Zoom Events licensing.
Frequently asked questions about Zoom Events licenses
What happens when a Zoom Events Unlimited or Zoom Sessions Unlimited license is canceled?
When account admins cancel the Zoom Events (or Zoom Sessions) Unlimited license, their users can continue to use Zoom Events and Zoom Sessions and access their cloud recordings until the end of the billing cycle.
Additionally, once the Zoom Events Unlimited license is canceled, the hub owner, hub host, and Zoom account admin will have view-only permissions for the hub, the upcoming events will be canceled within 7 days if no valid license is assigned to the hub owner, and the hub owner or account admin is allowed to delete the hub.
Learn more about license cancellation.
What happens if a user’s Zoom Events license is unassigned or expires?
Hosts will receive an email and will see a banner when they sign in to Zoom Events notifying them that their Zoom Events license has expired or has been unassigned. Users will have a 168-hour (7-day) grace period to be reassigned a license to retain their host privileges.
During the 168-hour (7-day) grace period after a user's Zoom Events license expires or is unassigned, the user:
- Will not be able to start any event, even upcoming events they created
- Will not be able to create any new events
- Will lose organizer and hosting privileges, as well as access to all data tied to the license that was unassigned
- Will retain all their scheduled webinars; however, the user must have a Zoom Webinars license or a Zoom Events license re-assigned back to them to ensure that those webinars can be run
- Will retain attendee privileges when accessing Zoom Events
Learn more about license expiration.
Is there a grace period to renewing a Zoom Events license or to have one reassigned back to a user?
Yes. There is a 168-hour (7-day) grace period. Hosts will be notified of any scheduled events in the next 168 hours that will be impacted and will see their scheduled events greyed out as a visual indication the events are in a draft status.
What happens to a host and their account if a Zoom Events license is not reassigned to them before the 168-hour grace period ends?
The following actions will happen to a user and their account if the user does not renew their Zoom Events license or have a new one assigned to them before the 168-hour (7-day) grace period ends:
- They will be removed as hosts from any hub they belong to
- They will lose their host permissions
- They will lose all events data and all of their scheduled events—regardless of event type—will be canceled; the deleted events data and scheduled events that were canceled will not be repopulated even if a Zoom Events license is assigned back to the user
- Their account will be unlinked from any connected PayPal or Stripe accounts
- All their scheduled events will be transitioned to a draft status
Learn more about the license cancellation grace period.
How do I reassign a Zoom Events license from one user to another?
If you do not have any available Zoom Events licenses to assign, you must first unassign the Zoom Events license of one user, and then assign the license to another user.
What happens if the Zoom Events license of a user is reassigned to another user?
Zoom Event data is associated with a user’s account and not with the Zoom Events license itself. If a license from a previous license holder is reassigned to another user:
- All events including drafts, published, and scheduled events created by the previous license holder will transfer over to the new license holder.
- All information associated with a published Zoom Event will transfer when you reassign a Zoom Events license to a different user in your Zoom account.
- Everything from the previous license holder’s account will transfer over when the license is reassigned.
Can I concurrently have a paid Zoom Events license and a free trial Zoom Events license?
No. Existing Zoom Events license holders are not eligible for a free Zoom Events trial license. Only Pro Meeting license holders or business customers can get a free Zoom Events trial license for Zoom Events.
How do I upgrade from a free Zoom Events license to a paid Zoom Events license?
Contact a Zoom sales representative or go to the Billing page to upgrade the capacity of your Zoom Events license.
After purchasing a paid Zoom Events license:
- Keep the free trial Zoom Events license active in your account.
- Enable the paid Zoom Events license that you purchased.
Note: The free trial license and the newly added paid Zoom Events licenses will both be active. - Disable the free trial license; the paid license will be the only active Zoom Events license.
When can I upgrade my Zoom Events license?
Users have the opportunity to upgrade or buy more licenses when they experience capability restraints from their current license. They can view in-product licensing messages from the Zoom web portal, hub seat management, capacity management, and the event creation flow. Once the license upgrade is completed, the hub seats/capacity will be upgraded, the user will have more hub capabilities and can transfer assets, and the metering will be adjusted accordingly.
In-product upsell/upgrade messages will appear to the user on the User Management page, the hub seat management in hub Settings, capacity management, and event setup experience.
How can I downgrade my license? What happens if I downgrade a license?
Users can downgrade their Zoom Events license, according to their needs. They can view the downgrade impact on the pricing and billing page and receive information regarding their hub, collaboration, and events experience.
Downgrade Zoom Events Unlimited license's larger capacity to lower capacity
After downgrading the license, the hub owner will get a notification regarding the changes to show them the before and after comparisons:
- Published event: The attendee capacity will take effect immediately.
- Drafted events and new events: Collaborator seats and attendee capacity will take effect immediately to align with the new license capability.
Downgrade Zoom Events license to Zoom Sessions license
After downgrading the license, the hub owner will get a notification regarding the changes to show them the before and after comparisons:
- The existing Zoom Events hub will switch to the Zoom Sessions hub directly.
- New activities align with Zoom Session’s scope.
- The past multiple sessions events are viewable.
- For published and drafted multiple sessions events, the Zoom Events hub becomes the Zoom Sessions hub going forward. The past multiple sessions events are viewable but not editable. They can be deleted.
Note: If there is a drafted multiple sessions event, once the hub change to a Zoom Sessions hub, the event cannot be published.
Can I concurrently have a Zoom Webinars license and a Zoom Events license?
Yes. You can hold a larger Zoom Webinars license and a smaller Zoom Events license at the same time e.g. a Zoom Webinars 3000 license and a Zoom Events 1000 license.
Note: The Zoom Webinars license capacity must be greater than the Zoom Events license capacity. If the Zoom Webinars license capacity matches or is lower than the Zoom Events license capacity, Zoom will remove the Zoom Webinars license.
How do I increase the capacity of my Zoom Events license?
Contact a Zoom sales representative or go to the Billing page to upgrade the capacity of your Zoom Events license.
How can I support 100,000 attendees for a Zoom Event?
Similar to Zoom Webinars capacity tiers, Zoom Events can support up to 100,000 attendees. Additionally, Production Studio and Simulive sessions support 100,000 attendees. For events with more than 10,000 people, contact sales.
Notes:
- We do not support joining with the Linux client currently. Linux users should join through a web browser instead.
- We currently do not support hosts or panelists joining through the Android client at this time. It is recommended to use the Windows or macOS client. However, attendees can join with Android.
Zoom Events can support up to 100,000 attendees under these qualifications:
- The host and account must have the qualifying licenses:
- For Zoom Events Unlimited license holders, the hub owner must hold a 50K Zoom Sessions/Zoom Events license, and the account must hold an additional 50K Zoom Sessions/Zoom Events license.
- For the Pay Per Attendee (PPA) license holder, PPA seats count for each lobby visitor. An additional license is not needed. In both cases, the host must request the event to get the larger capacity.
- The host must request the higher limit via support for each specific event. The limit of self-serve remains at 50,000 attendees. Contact Zoom Support for more information.
During a Zoom Event:
- A limit of up to 500 sessions can be scheduled per event.
- A maximum number of 15 sessions being livestreamed to the lobby will appear in the event lobby, but only 5 will be shown in the lobby at a time. If more than 5 sessions are livestreaming to the lobby, attendees will be able to scroll and see each livestream.
Note: Event organizers can configure lobby-livestream details such as rotation times, cover images, and custom images or videos. - Per Zoom support enablement, Zoom Events and Zoom Sessions webinar sessions have a maximum capacity of 100,000 attendees. Additionally, the event lobby for multiple sessions events can hold up to 100,000 attendees. Please contact your Zoom account executive for more information about this licensing.
Note: Due to the maximum capacity being reached, expo and chat will be unavailable. - Zoom Session hosts can request to have an individual webinar session configured to accept 100,000 concurrent webinar attendees. Meetings limits remain at 1,000.
- For Zoom Events multiple sessions event, hosts can request to have the event lobby configured to accept 100,000 concurrent lobby visitors, and each webinar session within the event can accept 100,000 concurrent webinar attendees. Meetings limits remain at 1,000.
- Zoom Events and Zoom Sessions license holders can also enable an individual event with 100,000 attendees capacity. It will follow a similar process as Zoom Webinars, with a qualifying purchase, and a support request.
Use best practices for 100,000 attendees
Can I apply the new Zoom Events license with higher capacity to events that are already published?
After purchasing a higher-capacity Zoom Events license:
- Assign the higher-capacity Zoom Events license to the user who runs the event.
- Find and edit the published event that you want to increase the capacity of.
- Increase the number of available tickets to the event:
If I upgrade my Zoom Webinars license to a Zoom Events license, will my past recordings and/or scheduled upcoming webinars be lost?
No. Your past webinar data will remain and your webinars will continue to work as-is after you are assigned a Zoom Events license.
Does my Zoom Webinars license include access to Webinar Backstage?
No. The Webinar Backstage feature is included with the Zoom Events license only. Zoom Events license holders can use Webinar Backstage for webinars they schedule via Zoom Events or on the web portal.