Zoom Events provides a centralized location to manage payment and billing information for all hubs that fall under a corporate-level account. From the centralized location, you can apply or remove the payment solution and billing information used for all hubs. 

This article covers:

• How to manage corporate-level payment solutions and billing information
  
  • Allow all hubs to create paid events and add fundraisers
  • Disable all hubs to create paid events
• How to link corporate-level payment solution
  • Link corporate-level payment solutions
  • Unlink corporate-level payment solutions
• How to set corporate-level billing address
• How to link hub-level payment solutions
  
  • Link hub-level payment solution
  • Set hub-level billing address
• How to set Zoom Events cancellation policies

Prerequisites for managing centralized payment solutions in Zoom Events

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Account owner or admin privileges

How to manage corporate-level payment solutions and billing information

Allow all hubs to create paid events and add fundraisers

Account owners or admins can select whether or not hubs under the account can create paid events or not, in addition to enabling the fundraising feature for use in events. If hubs can create paid events, then account owners and admins can select whether hubs must use the payment solution and billing address listed in the corporate account or whether they can designate their own payment solution and billing address.

1. Sign in to Zoom Events.
2. At the top of the left navigation menu, click the Account tab.
3. In the navigation menu, click Billing.
4. Click the Hub Control tab.
5. (Optional) Under Settings, click the Allow all hubs to create paid events toggle to enable it.
   The Hub List section will appear.
6. (Optional) Under Hub List and to the right of the hub you want to manage, click the dropdown menu:
   • Allow Hub to Add Billing Info: Select to allow hubs to add a payment solution and input a billing address that is different from the corporate account.
   • Use Corporate Billing Info: Select to require a hub to use the payment solution, billing address, and tax information (if applicable) that are listed under the corporate account.
     Note: When selected, the Billing Information and Cancellation Policy tabs will be removed from the hub's navigation menu of affected hubs.
7. (Optional) Under Setting, click the Allow all hubs to add fundraising in future events toggle to enable it.
   When enabled, adding fundraisers will be allowed and the fundraising section will appear in the Event Configuration tab when creating a multiple sessions event, and the Event Profile section when creating a recurring series event.
   Note: Enabling or disabling the toggle will affect existing hubs and events only, and will have no effect on hubs and events that are created after enabling or disabling the toggle.

Disable all hubs to create paid events

All hubs under the corporate-level account must have all of the following activities closed out before you can disable the Allow all hubs to create paid events toggle:

• Published events with sales of paid tickets
• Paid events
• Pending transactions
• Pending payout for a completed event

To disallow all hubs from creating paid events:

1. Sign in to Zoom Events.
2. At the top of the left navigation menu, click the Account tab.
3. In the navigation menu, click Billing.
4. Click the Hub Control tab.
5. Under Setting, click the Allow all hubs to create paid events toggle to disable it.
6. (Optional) Click the Allow all hubs to add fundraising in future events toggle to disable it.

How to link corporate-level payment solution

The account owner or admin must link a Stripe or PayPal payment solution to the corporate-level account before any hub under the account is allowed to create paid events or not.

Link corporate-level payment solutions

The corporate-level payment solution is the mandatory payment solution used by all hubs under the account if hubs are allowed to create paid events but are required to use the listed corporate-level payment solution.

1. Sign in to Zoom Events.
2. At the top of the left navigation menu, click the Account tab.
3. In the navigation menu, click Billing.
4. Click the Payout Methods tab.
5. Select the payment solution you want to add:
   
   • To add a Stripe payment account, click Create and Link. 
   • To add a PayPal payment account, click Link.

Unlink corporate-level payment solutions

Zoom account admin and/or Zoom account owners who also have a Zoom Events license can unlink an existing corporate-level payment solution after all paid events with pending transactions and payouts are completed.

If unlinking results in zero payment solutions linked at the corporate-level account, the account admin or account owner can:

• Link a payment solution to the corporate account, or
• Allow hubs to set up their own payment solutions

To unlink a corporate-level payment solution:

1. Sign in to Zoom Events.
2. At the top of the left navigation menu, click the Account tab.
3. In the navigation menu, click Billing.
4. Click the Payout Methods tab.
5. Under the payment solution that you want to unlink, click Unlink.

How to set corporate-level billing address

The corporate-level billing address is the billing address listed for all hubs under the account if hubs are allowed to create paid events but are required to use the listed corporate-level payment solution.

1. Sign in to Zoom Events.
2. At the top of the left navigation menu, click the Account tab.
3. In the navigation menu, click Billing.
4. Click the Billing Information tab.
5. Enter the required information.
   Note: Your address is used to calculate tax and for other purposes as stated in the Zoom Events Privacy Statement.
6. Click Save as New Address.

How to link hub-level payment solutions

Even when hubs are allowed to create paid events, and use a different payment solution and billing address, the hub can still use the payment solution and billing address listed at the corporate-level account.

Link hub-level payment solution

If a hub is allowed to create paid events, the account owner, admin, or hub owner will be able to set a payment solution and billing address that is different from what is listed under the corporate-level account. A hub must have a payment solution linked to it—either the payment solution linked at the corporate-level account or the hub's own payment solution—before it is able to create paid events.

To set a hub's payment solution:

1. Sign in to Zoom Events.
2. At the top of the left navigation menu, click the Hub tab.
3. In the left navigation menu, click the top dropdown arrow  and select the hub you want to set the payment solution.
4. In the navigation menu, click Settings, then click Billing.
5. Click the Payout Methods tab.

If a payment solution set at the corporate level is linked to the hub:

1. Click Unlink.
2. Select the payment solution you want to add:
   
   • Click Link New Account to add a new Stripe payment account.
   • Click Link New Account to add a new PayPal payment account.

If a payment solution set at the corporate level is not linked to the hub, under Stripe or PayPal:

1. Click Use Corporate Account to use the payment solution listed under the corporate-level account.
2. Under Stripe or PayPal, click Link New Account to add a new Stripe or PayPal payment solution.

Set hub-level billing address

1. Sign in to Zoom Events.
2. At the top of the left navigation menu, click the Hub tab.
3. In the left navigation menu, click the top dropdown arrow  and select the hub you want to set the payment solution.
4. In the navigation menu, click Settings, then click Billing.
5. Click the Billing Information tab.
6. Enter the required information or click Use Corporate Billing Address.
   Note: If Use Corporate Billing Address is selected, the hub will inherit the tax information (if applicable) that is applied to the corporate account.

How to set Zoom Events cancellation policies

In the cancellation policy section of your hub, you can set the default cancellation policy for your Zoom Event.

Note: The cancellation policy can be modified when creating an event as well.

Learn more about setting Zoom Events cancellation policies.