Updating or deleting your credit card

How to update the credit card on your Zoom account

You can update your credit card through the Billing Management or Billing Information tab in the Zoom web portal. The steps you follow depend on which tab is available on your account.

Note: If you experience any issues updating your credit card, view a list of common billing errors.

1. Sign in to the Zoom web portal as an account owner, admin, or user that has a custom role with billing privileges.
2. In the top-right corner, click your profile picture or initials, then click Plans and Billing.
3. Click the Billing Management or Billing Information tab.
   Note: Your available options depend on which billing tab is displayed.
4. If you have the Billing Management tab, update your credit card as follows:
   • In the Payment Method section, next to the credit card you want to update, click the ellipses icon .
   • Click Edit payment method.
   • Update your credit card details.
   • (Optional) Select the Use the existing address for this payment method check box to use the saved address for this payment method, or clear the checkbox to enter a different billing address.
   • Click Save.
     Your credit card information will be updated with the new details you provided. If you have the Billing Information tab, update your credit card as follows:
5. If you have the Billing Information tab, update your credit card as follows:
   • Scroll to the Payment Method section. 
   • If you have one payment method, click Edit.
     Note: The Edit option is available only when your credit card is your only payment method.
     
     • Update your credit card details.
     • Click Save Changes.
       Your credit card information will be updated with the new details.
   • If you have multiple payment methods, click Manage.
     Note: The Manage option is available when you have multiple payment methods.
     • To the right of the credit card you want to update, click Edit.
     • Update your credit card details.
     • Click Save Changes.
       Your credit card information will be updated with the new details.

How to remove a credit card from your Zoom account

You can remove a credit card from your Zoom account through the Billing Management or Billing Information tab. Before removing the card, make sure it is not required for an active subscription and that your account has no unpaid invoices. If you have an active subscription, add another payment method before removing the card.

1. Sign in to the Zoom web portal as an account owner, admin, or user that has a custom role with billing privileges.
2. In the top-right corner, click your profile picture or initials, then click Plans and Billing.
3. Click the Billing Management or Billing Information tab.
   Note: Your available options depend on which billing tab is displayed.
4. If you have the Billing Management tab, delete your credit card as follows:
   • In the Payment Method section, next to the credit card you want to delete, click the ellipses icon .
   • Click Remove payment method.
   • In the confirmation window, click Remove.
     Your credit card will be deleted from your account.
5. If you have the Billing Information tab, delete your credit card as follows:
   • Scroll to the Payment Method section.
   • Click Delete.
     Note: You'll see the Delete option only if your credit card is your only payment method.
     • In the confirmation window, click Yes.
       Your credit card will be deleted from your account.
   • Click Manage, then click one of the following:
     Note: You'll see the Manage option if you have multiple payment methods.
     • Click Delete.
     • In the confirmation window, click Yes.
       Your credit card will be deleted from your account.