Pairing a Zoom Room with the desktop app

With heightened avoidance of shared touch surfaces as people return to offices, as well as Zoom Room controllers not always being in the most convenient location, the Zoom desktop app can pair with your Zoom Room to allow you to start or join a meeting on the Zoom Room from the desktop app.

You can also pair the Zoom mobile app with a nearby Zoom Room, to start or join meetings on the Zoom Room as well as control the Zoom Room directly from your mobile device. 

Notes:

• You can only pair with Zoom Rooms that are on the same account as the user signed in to the desktop app. 
• Zoom Rooms support pairing any number of user platforms. Zoom Rooms controllers, scheduling displays, web-based controllers, Zoom app desktop controllers, iOS/Android mobile device controllers, and paired Zoom desktop and mobile apps do not count against this limit, as they have their own separate limits. 
• Pairing a Zoom Room with a free user account, and then hosting a meeting, will cause that meeting to use the 40-minute time limit tied to free accounts.

This article covers:

• How to enable pairing on the account
• How to enable pairing on the Zoom desktop app
• How to pair with the Zoom Room
  • Pair automatically
  • Pair manually
• How to unpair from the Zoom Room

Requirements for pairing a Zoom Room with the Zoom app

• Account owner or admin privileges to edit account settings
• Zoom desktop app for Windows or macOS: Global minimum version or higher
• Zoom Rooms for Conference Room for Windows or macOS: Global minimum version or higher

How to enable pairing on the account

To enable pairing with a Zoom Room on the desktop app for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the General tab.
4. Under Other, click the Show “Pair with Room” feature on Zoom client toggle to enable it.
5. If a verification dialog appears, click Enable to verify the change.

How to enable pairing on the Zoom desktop app

1. Sign in to the Zoom desktop app.
2. Click your profile picture, then click Settings.
3. In the navigation menu, click the General tab . 
4. Under Other settings, select the check box next to Show “Pair with Room” feature on home screen navigation bar.
   Note: If the option is grayed out, it has been disabled by the account admin.

How to pair with the Zoom Room

Pair automatically

1. Sign in to the Zoom desktop app. 
2. In the top-right corner, click the Zoom Room pairing icon .
   The desktop app will attempt to pair with nearby Zoom Rooms or available Personal Zoom Rooms. A successful pairing will provide a notification, informing you of which Zoom Room the app is now paired with.

Pair manually

If automatic pairing is unsuccessful or you wish to pair with a different nearby Zoom Room, you can manually pair.

1. Sign in to the Zoom desktop app.
2. In the top-right corner, click the Zoom Room pairing icon , then click another detected Zoom Room or click Pair with Another Room Manually.
3. Enter the Sharing Key that is displayed on the Zoom Room display, and click Pair.
   A successful pairing will provide a notification, informing you of which Zoom Room the app is now paired with.

How to unpair from the Zoom Room

1. Sign in to the Zoom desktop app.
2. In the top-right corner, click the Zoom Room pairing icon , then click Unpair at any point to disconnect your desktop app from the Zoom Room.
   The Zoom Room will remain connected to the meeting until the meeting ends or someone taps Leave on the Zoom Room controller tablet.