Joining a third-party meeting from a Zoom Room

Zoom Rooms can be invited to meetings with Skype for Business, Microsoft Teams, WebEx, GoToMeeting, Fuze, Google Meet, or BlueJeans and join the meeting with one click. This may be useful for companies migrating to Zoom from other video conferencing solutions or who work with vendors and customers who use third-party meeting services.

For Skype for Business and GoToMeeting, customers need to configure a third-party interop service, such as Polycom RealConnect or Pexip for Skype for Business, or GoToMeeting InRoomLink. As long as the third-party host’s meeting invitation includes a SIP address for interop dialing, Zoom Rooms will be able to access the third-party meeting details from the invitation, which will allow the Zoom Room to generate a one-touch join button for the third-party meeting.

Customers who have Skype for Business or GoToMeeting but do not have the interop services above can join as audio-only participants. The Zoom Room will show a button to join the audio conference with one click. This requires a Zoom audio conferencing plan with call-out enabled. Participants in the room can join the third-party meeting from a computer and share their screen to the room display to view content or receive video. Learn how to share your screen in a Zoom Room.

Requirements for joining a third-party meeting from a Zoom Room

For Video, Audio, and Screen Sharing

For Audio Only

Note: Zoom Phone and third-party SIP integrations cannot be used for audio-only dial-out.

Table of Contents

How to enable join interoperability for third-party conferencing

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration .
  4. Click Rooms, then click Zoom Rooms.
  5. Use the Zoom Rooms location hierarchy and choose where to enable this setting.
  6. Click the Meeting tab.
  7. Under Zoom Rooms, click the Support Interoperability for Zoom Rooms toggle to enable or disable it.
  8. If a verification dialog appears, click Enable or Disable to verify the change.
  9. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Enable or disable Microsoft Teams interoperability

To enable Microsoft Teams interoperability, see our article.

Enable or disable Google Meet interoperability

To enable Google Meet interoperability, see our article.

Enable or disable Cisco Webex interoperability

Zoom Rooms can join Cisco Webex meetings by adding the Zoom Room to the Cisco Webex invitation or by entering the Cisco Webex meeting ID. This can be done by doing the following:

  1. Enable interoperability for Zoom Rooms.
  2. Select the checkbox to enable the following options:

After enabling interoperability, a Zoom Room with a calendar integration will automatically parse calendar events for Cisco Webex meeting details.

Enable or disable Fuze meetings for the entire account

These steps, in addition to the ones above, need to be taken to join Fuze meetings.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings .
  4. Click Meeting.
  5. Under In Meeting (Basic), click the Require media encryption for 3rd party endpoints (SIP/H.323) toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
  7. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

How to use third-party SIP/H.323 one-click join

  1. Send the room a calendar invite that includes the third-party service’s meeting information, including the SIP/H.323 address and meeting ID.
  2. On the Zoom Rooms controller, tap Home, then find the meeting invite and tap Join to call into the meeting from your Zoom Room.
    Note: Ensure that you have the prerequisites. This feature requires the service to be configured on the third-party meeting service (Polycom RealConnect, Pexip, or GTM InRoomLink).

How to use third-party conferencing dial-out

  1. Send the room a calendar invite that includes the third-party service’s meeting ID.
  2. On the Zoom Rooms controller, tap Home, then find the meeting invite and tap Join Audio to call into the meeting from your Zoom Room.
    Once joined to the meeting, you will have audio controls on the Zoom Room controller.

Troubleshooting

If you do not have a Join button for a third-party meeting in the meeting list, confirm that Support Interoperability for Zoom Rooms is enabled for the room and that the calendar integration for the Zoom Room is configured properly.

If you are experiencing other issues with a Microsoft Teams meeting, you can send a problem report to Microsoft:

  1. Join a Teams meeting from the Zoom Room.
  2. Tap the ellipses icon at the top right, then tap Send Problem Report.
  3. Fill in the information
  4. Select the checkbox to enable Send Information to Microsoft.
  5. Tap Send.