Troubleshooting when you can’t join a Zoom meeting

Table of Contents

Issue

You may be unable to join a Zoom meeting from a meeting link, web browser, or Zoom desktop app. Common symptoms include:

Environment

This issue can occur when joining a Zoom meeting using:

Cause

Potential causes to join a meeting include:

Resolution

Try the following solutions in order.

How to troubleshoot when you can’t join a Zoom meeting

1. Enter the meeting ID and passcode manually

If the meeting link does not work or you cannot find where to enter the meeting information, manually join the meeting from the Zoom desktop app.
Note: If you don't have the meeting ID or passcode, contact the meeting host and request the correct information.

Windows | macOS
  1. Access the Zoom desktop app.
  2. On the Home tab, click Join .
  3. Enter the meeting ID, then click Join.
  4. When the Enter meeting passcode window appears, enter the passcode.
Android | iOS
  1. Access the Zoom mobile app.
  2. Under the Meeting tab, tap Join.
  3. Enter the meeting ID, then tap Join.
  4. Enter the passcode, then tap OK.

2. Try joining from a different browser

If you cannot join the meeting from your current browser, try another browser.

3. Install or reinstall the Zoom desktop app

If you are experiencing issues joining through a browser, installing the Zoom desktop app may help.

If the Zoom desktop app is already installed and you continue to have trouble joining:

  1. Run CleanZoom to completely uninstall Zoom.
  2. Follow the Zoom instructions for uninstalling Zoom.
  3. From the Zoom Download Center, download and install the latest version of Zoom.
  4. Try joining the meeting again.

4. If the meeting ID is invalid, contact the host

  1. If Zoom reports that the meeting ID is invalid, contact the meeting host and request the correct meeting ID.
    Note: For recurring meetings, ask the host to confirm that the meeting ID being used is still correct, particularly if some participants can join while others receive an invalid meeting ID message.
  2. Try joining the meeting again.