| Error code and description | Suggested troubleshooting |
|---|---|
| General | |
| Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance. | Please follow the troubleshooting of trying again later, trying a different payment card, or contacting your bank. |
| This transaction has been declined because this currency is not supported on this card. Please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| This transaction type is not allowed on this credit card. Please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| We are unable to process this request due to an issue with the credit card, please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| We could not process your payment at this time, please contact your bank or try a different payment method. | Please try a different payment method or contact your bank for assistance. |
| You have exceeded the amount of attempts to process payment for this card with an invalid number. Please try another payment method. | Please refresh the page and try another payment method. |
| Your purchase could not be processed due to an invalid address. Please update your payment method’s address to match what your bank has on file or contact your bank to confirm the correct address for your payment method. | Verify that the address entered under the Payment Method section matches what your bank has on file for the payment card that you entered. If you're unsure, contact your bank to confirm the primary address they have on file for your payment card. |
| Your purchase could not be processed due to an invalid credit card number. Please update the credit card information or try a different payment method. If the issue persists, we recommend contacting your bank. | Please ensure that you have entered the correct payment method information. Otherwise, please try a different payment method or contact your bank for assistance. |
| Error! The system could not process your request at this time, please try again later or using another payment method. If the problem persists please contact your bank or try a different payment method. If the issue persists, please submit a request to Zoom for assistance. | Please follow the troubleshooting of trying again later, trying a different payment card, or contacting your bank. |
| PayPal | |
| 10417: The transaction did not complete with the customer's selected payment method |
Use an alternative payment method from your PayPal wallet or add a new credit card to PayPal. Note: Zoom does not accept PayPal balances. |
| 10204: Account is closed or restricted | PayPal declined the transaction. Contact PayPal for assistance. |
| 10009 | Refund was already processed by PayPal and no further refund is owed. |
| Payment declined for unknown reason | The payment was declined for an unknown reason. Please try the payment again using a different payment method from your PayPal wallet, another digital wallet or with a credit or debit card. If the issue persists, please contact PayPal. |
| Billing agreement was canceled | Your billing agreement with PayPal was canceled. Please sign up for a new billing agreement and try again. Alternatively, try with a credit or debit card. If the issue persists, please contact PayPal. |
| Transaction declined by PayPal | The transaction has been declined by PayPal. Please try with a credit or debit card. If the issue persists, please contact PayPal. |
| Other error codes | |
| Unknown Error | Please ensure that you have entered the needed information into all fields on your payment method and billing address. |
| Invalid parameters |
Zoom users may experience the error message Invalid parameters when purchasing a new product or upgrading from a Basic to a Pro account. Prior to making a purchase, do the following: |
| Invalid card details | Your purchase could not be processed due to invalid card details. This may include incorrect card number, expiration date or security code. Please make sure the card details are entered exactly as they appear on the card, then try again. If the issue persists, please contact your bank. |
| Amount issue | The payment was declined due to an issue with the amount or the currency. Please try a different card or a different payment method. If the issue persists, please contact your bank. |
| We are unable to process payment for your invoice, please Contact Sales to assist with payment. | Please ensure that you have entered the needed information into all fields on your payment method and billing address. |
| Something went wrong when trying to place your order. Check that your billing information is up to date and make sure to disable pop-up blockers when subscribing since it may conflict with the recaptcha. If the issue persists try another browser or contact Zoom for assistance. | Please try the troubleshooting mentioned such as using an alternate browser and disabling pop-up blockers. In order for your purchase to process, you will need the Recaptcha button to appear. |
| If you do not receive an error, but cannot proceed by clicking Continue or move forward with your purchase. Or, if you cannot view the payment interface, please try the suggested troubleshooting. |
1. Use Chrome or Firefox. 2. Delete browser cache and cookies. 3. Deactivate any Ad-blocking software or extensions. 4. Use an Incognito window. |
| 200: Address mismatch | Verify that the address entered under the Payment Method section matches what your bank has on file for the payment card that you entered. If you're unsure, contact your bank to confirm the primary address they have on file for your payment card. |
| 202: Invalid Expiration Date | Make sure you enter a valid expiration date as shown on your credit card. You may have to re-enter all credit card information in order to update the expiration date. |
| 203: General Decline of Card; no other information provided by issuing bank | Make sure you correctly entered the expiration date and security code. If you're still getting this error, your bank may have blocked the payment. Contact your bank for help. |
| 208: Card is out of date or expiration date invalid | Make sure you are using a credit card with a valid expiration date. |
| 230: The authorization request was approved by the issuing bank but declined | Use a different credit card. |
| 405: System error | Use a different credit card. |