Managing Zoom Events waiting room settings


Account owners and admins can manage Zoom Events waiting room settings for users in their account.

This feature allows hosts to customize the waiting room experience for Zoom Events on a per-event basis. Hosts can customize the image, text, and other waiting room assets that attendees see before joining each event. The customized assets can be saved to event templates for reuse. This provides a more engaging and branded joining experience for attendees.

This article covers:

Prerequisites for managing Zoom Events waiting room settings

How to enable or disable the Zoom Events waiting room settings

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Zoom Events tab.
  4. Under Zoom Events Waiting Room Settings, select the Allow host to upload an image or a video checkbox to enable the feature for users in your account.
    Deselect the checkbox to disable the feature for users in your account.
  5. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

How to customize the Zoom Events waiting room settings for your account

  1. Enable the Zoom Events waiting room settings.
  2. Click Customize Waiting Room.
    A pop-up window will appear.
  3. In the window, customize the waiting room for your event:
    • Host message: Enter a message. 
      Note: There is a maximum of 64 characters.
    • Participants in waiting room will see: Select from the following options to determine what attendees will see in the waiting room:
      • An image
        1. After selecting An image, under Image, select from the following options:
          • Event Image: Use the default Zoom Events image.
          • Professional: Use the professional format for your image.
          • Fun: Use the fun format for your image.
          • Inspirational: Use the inspirational format for your image.
          • Upload my own image: Click Upload image to upload an image using the content library or Zoom Events AI image generation.
            Note: You can upload up to 5 MB of JPG, PNG, or GIF files. There is a minimum width of 400px and height of 200px (ratio of width to height is suggested to be 2:1).
        2. Click Save.
      • A logo with description
        1. Click Upload logo to upload a logo using the content library or Zoom Events AI image generation.
          Note: You can upload up to 5 MB of JPG, PNG, or GIF files. There is a minimum width or height of 60px (cannot exceed 400px).
        2. Enter a description.
          Note: There is a maximum character limit of 400 characters.
        3. Click Save.
      • A video
        Note        : This feature is available for version 5.7.3 or higher.
        1. After selecting A video, under Video, select from the following options:
          • Professional: Use the professional format for your video.
          • Fun: Use the fun format for your video.
          • Inspirational: Use the inspirational format for your video. 
          • Upload video: Upload a video using the content library.
            Note: You can upload up to 30 MB of MP4, MOV, or M4V files. By uploading content, you acknowledge that you agree to Zoom's Terms of Service and Community Standards. Please be sure not to violate others' copyright or privacy rights.
            1. (Optional) To remove the video, click the icon.
            2. (Optional) To upload another video, click the upload icon .
        2. Click Save.
  4. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
  5. Click Save.
    Your customization will appear in the Waiting Room tab.

Manage webinar waiting room settings

Attendees, speakers, and other special roles will be in the waiting room before the host joins the webinar.

Attendees will remain in the waiting room, while practice mode is active, and automatically move to the webinar when it is started. Speakers and other special roles will join the webinar in backstage or practice mode if the host has joined.

Note: This feature is only available with version 6.0.0 or higher.

Manage meeting waiting room settings

  1. Enable the Zoom Events waiting room settings.
  2. Click the Enable Meeting Waiting Room toggle to enable or disable it.
    When the meeting waiting room is enabled, event attendees will wait in the waiting room until the host admits them individually.