Release notes for Zoom Workplace for Frontline

Zoom provides up-to-date release notes for Zoom Workplace for Frontline. This article contains information about recent changes to Zoom Workplace for Frontline, including new and enhanced features, updates to existing features, and bug fixes. In addition, you can find information about upcoming changes (if available) and see a full history of updates made in the last two years.

Table of Contents

Upcoming release
Released

Upcoming release

Details about upcoming releases will be posted as they become available.

Released

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

February 9, 2026

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Changed feature	Simplified shift group creation interface	Account owners and admins can create shift groups through a simplified user interface that organizes settings into essential and advanced sections. The advanced section includes collaborators, welcome messages, phone site settings, shift channel overlap prevention, and app integrations.	Web portal
Changed feature	Owner reassignment for shift groups and chat channels	During user deletion, deactivation, or unlinking, if the user is a shift group owner, admins must designate a replacement user with a valid Frontline license and shift group permissions. Chat channel ownership transfers automatically to existing admins or reverts to the creator if no admins are available.	Web portal
Changed feature	Enhancements to task deletion functionality	When users restore previously deleted tasks, the system treats them as newly created tasks and processes them accordingly.	iOS Android

December 15, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Changed feature	Support for Push-to-Talk (PTT) channels without Team Chat	Users can access Push-to-Talk (PTT) functionality independently from Zoom chat channels in Zoom Workplace for Frontline. PTT features operate without requiring Zoom team chat to be enabled on customer accounts. This allows users to maintain the same PTT experience regardless of their organization's chat platform choice.	Web portal iOS Android
Changed feature	Enhancements to mobile app navigation for iPad and Android tablets	Users accessing Zoom Workplace for Frontline on iPad and Android tablets receive optimized navigation support for client version 6.7.0.	iOS Android
Changed feature	Common area phone integration with shift groups	Shift group administrators can select specific Zoom Phone sites to control which Common Area Phones are available for their teams. The phone site widget lets users choose their location, with the main site selected by default and the option to switch between sites as needed.	Web portal
General features
New or enhanced feature	SAML role mapping for shift group assignments	Account owners and admins can configure SAML field mapping to automatically assign user roles in shift groups based on Single Sign-On (SSO) authentication attributes. Admins can map SAML attributes to specific chat channel roles such as admin or member, with configurable default role assignments for users with missing or unmapped attributes.	Web portal
New or enhanced feature	Geo-fencing support for punch-in functionality	Administrators can now enable geo-fencing for control, where Frontline workers can utilize punch-in controls with the Ultimate Kronos Group (UKG). The app determines geo-fencing parameters based on the device's current location and enables or disables punch-in functionality accordingly. When geo-fencing is enabled in UKG, the system honors location restrictions and disables the punch button when workers are outside their designated work area.	iOS Android

November 17, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Changed feature	Enhancements to shift channel name display	Enhancements have been made to shift channel names by improving the display of the shift channel details page, specifically updating the formatting of long channel names to present them on two lines to eliminate the need for text wrapping or ellipsis truncation.	iOS Android
Changed feature	Enhancements to push to talk button positioning	The push-to-talk functionality has been improved through refined button placement and interface optimization. The system automatically evaluates potential overlap between the small microphone button and push-to-talk controls, redirecting users to the floating push-to-talk dialog when necessary.	iOS Android
Changed feature	Collaborator permissions for shift group management	Shift group management supports adding collaborators who can modify group membership and manage shift-related configurations, while maintaining creator-only access to third-party workforce management integrations like UKG. Collaborators cannot add additional collaborators, ensuring controlled access levels, and all group modifications are tracked through enhanced audit logging. This feature enables timekeepers to maintain oversight while empowering local managers to handle routine shift group administration tasks.

October 20, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Changed feature	Task Center renamed to Import Status	The previous Task Center section has been renamed to Import Status to provide clearer identification of CSV upload tracking functionality. This change helps users distinguish between Zoom Task management and file import monitoring. The updated naming reduces confusion and makes it easier for frontline workers to locate the specific status information they need.	Web portal
Changed feature	Shift group management with audit logging	Admins can view detailed activity logs for all shift group management changes within Zoom Workplace for Frontline. The audit log captures updates to shift group names, custom date and time modifications, schedule changes, and additions or removals of exceptions. Each logged activity includes specific details such as previous and new values for schedule days and start times, along with exception dates and names.	Web portal
Changed feature	Enhancements to shift details with break schedules	Users can punch out for breaks and view their break schedules directly within the shift details page. The break schedule displays timing and duration information for scheduled breaks during shifts. Frontline workers and shift managers can access this information to better plan their work periods and understand when breaks are scheduled. T	Web portal
Changed feature	Enhancements to channel creation workflows	Site Group Managers can create channels with a simplified, unified flow that combines member and admin addition processes. The enhanced workflow allows adding users from both UKG and non-UKG tenants via a single option, with individual users marked as members by default and optionally designated as admins. Additionally, channel owners are now mandatory, with the current user set as the default owner. However, timekeepers can exclude themselves and must then designate a Zoom user as the owner. Users can also add hyperfinds as admins, granting admin roles to all users within the hyperfind. The interface clearly distinguishes between UKG and non-UKG users with appropriate tags. This streamlined approach reduces complexity and provides greater flexibility in channel management for frontline teams.	Web portal
Changed feature	Custom day-of-week scheduling	Admins can create shift groups with custom times for specific days of the week during shift creation. This enhancement allows different start and end times to be set for individual days within a shift period, replacing the previous limitation of applying one time slot to all days. Admins can configure recurring patterns for custom times and add exceptions for holidays or special events during the shift period.	Web portal

September 15, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Changed feature	Enhancements to push-to-talk controls	Account owners and admins can enable or disable push-to-talk (PTT) functionality for shift groups and at-mention groups in Zoom Workplace for Frontline.	Web portal
Changed feature	Enable or disable Push-to-talk controls for shift groups via CSV	Account owners and admins can enable or disable push-to-talk (PTT) functionality for shift groups and at-mention groups in Zoom Workplace for Frontline when adding or editing groups via CSV file import.	Web portal
Changed feature	Auto-join to default push-to-talk (PTT) channel	Shift group managers can select a default push-to-talk (PTT) channel for their team from the shift group management experience. When shift group members log in to the Zoom Workplace mobile app, they are automatically joined to this default channel.	iOS Android

August 18, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Changed feature	Unread indicators on the Today tab	Users can now see unread indicators on the Today tab that show the number of items requiring attention. The indicators display counts for unread chat messages, task cards, shift notifications, and punch-in cards, with numbers capped at 99+. Indicators clear automatically when users view or dismiss the corresponding items. The unread count updates in real-time without requiring a page reload.	iOS Android
Changed feature	Message previews for bot notifications	Users can see detailed bot message content directly in their notification previews. The Today tab will display the full message preview instead of the standard "[New Notification]" placeholder text.	iOS Android
Changed feature	Enhancements to shift scheduling creation	Account owners and admins can customize shift schedules by setting different work hours for specific days of the week. They can configure varying times for half days, weekends, or special schedules while managing shift groups. The system allows admins to set recurring patterns that repeat until the shift end date or for a specified number of occurrences. Admins can also add exceptions for holidays and other special dates during the shift period.	Web portal
Changed feature	Enhancements to shift group management via CSV import	Account owners and admins can edit and create multiple shift groups through a streamlined CSV upload process. The system allows downloading existing shift group data as a CSV template, which can be modified using spreadsheet tools or automated scripts. When uploading modified files, the system validates the changes and provides a preview showing both edit and create operations in separate sections. The process provides clear visibility of ownership, with groups created by other admins appearing grayed out and excluded from editing.	Web portal
Shift Groups
New or enhanced feature	Clone shift group schedule	Account owners and admins can clone existing shift group schedules with their associated members and settings. When cloning a schedule, users can choose to copy only the schedule, only the members, or both components, with the default selection set to include both schedule and members. The cloned group automatically receives a "clone -" prefix in the channel name for easy identification. If certain members cannot be cloned due to permission restrictions, the system notifies admins with an access restriction message.	Web portal

July 14, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Shift Groups
Changed feature	Task center for CSV shift group management	Account owners and admins can upload multiple CSV files simultaneously to create shift groups, with a limit of 10 files and 10MB per file. Administrators can monitor the imports via the In Progress and Completed tabs. Users can preview successfully validated files, view errors for failed imports, and download error reports for troubleshooting.	Web portal
New or enhanced feature	Shift group activity logging	Account owners and administrators can view a comprehensive activity log of all changes made to shift groups in Zoom Workplace for Frontline. The activity log tracks updates to shift group settings, including changes to group names, schedules, time zones, and shift frequencies.	Web portal
Today tab
New or enhanced feature	Video calling for shift contacts	Users can now connect directly with individual team members and channels through video calls from the Shift Contacts section in the Today tab. Users access video calling options through the shift contacts action menu, with support for both one-on-one and channel-based calls. After clicking the Meet button, users are directed to the meetings screen for their call session.	iOS Android
New or enhanced feature	Chat message visibility in Today tab	Frontline workers can view chat messages directly in their Today tab. Users can tap on the message card to open a quick reply view, and reply to the message. This enhancement helps frontline workers stay informed about important updates from integrated apps without leaving their Today tab view.	iOS Android
New or enhanced feature	Call shift contacts from the "Today" tab	Users can directly initiate phone calls to shift contacts from the Today tab in the Zoom Workplace mobile app. The feature supports both extension-to-extension calling with the Frontline Worker license and full phone number dialing with additional Zoom Phone paid plans. When users initiate a call, they are automatically navigated to the Phone screen and returned to the Today tab once the call ends.	iOS Android

June 15, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Changed feature	Presence status in Today tab	Users can now see the presence status of their contacts directly in the Today tab of Zoom Workplace for Frontline. The presence indicator appears as a dot on individual avatars throughout the interface, including shift contacts, direct message cards, and quick reply sections. With this feature, users can see the status of their coworkers before initiating calls with them.	iOS Android
Changed feature	Bulk delete shift groups	Admins and Shift group admins can efficiently manage shift groups through a new bulk deletion feature. This includes a dedicated delete button at the top of the screen, replacing individual trash icons, as well as the ability to select multiple shift groups for deletion.	Web portal

May 19, 2025

New, enhanced, and changed features

Type	Feature title	Description	Platforms
Changed feature	Enhancements to shift channel visibility and navigation	Members can now view all shift group channels they belong to in the Shifts tab. The system displays shift channels with admin or member labels, as well as any at-mention groups, corresponding to their role(s) on the shift.	iOS Android