Using the Engagement tab in multi-session analytics

Within the multi-session event setup, the Engagement tab in the Event analytics section offers a focused view of how attendees interacted with the session. It highlights key engagement metrics such as chat activity, Q&A participation, poll responses, reactions used, clicks on resource links, and overall resource engagement. This tab helps hosts understand audience involvement in real time and post-event, offering insights into which elements resonated most with participants.

Learn more about creating a multi-session event.

Requirements for using Zoom Events Engagement analytics

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

How to access multi-session Engagement analytics

1. Create a multi-session event.
2. You can also edit an upcoming event to access event setup.
3. In the navigation menu, select Event analytics.
   The Event analytics page will appear to the right.
4. In the top-left corner of the Event analytics page, click the Engagement tab.

How to view multi-session Engagement metrics

Metric tiles

At the top of the Engagement page are the following metrics:

• Attendees using chat:The percentage of attendees who sent at least one message in the session chat. This count excludes special roles like hosts and speakers.
• Attendees answering polls and quizzes: The percentage of attendees who submitted at least one response to a poll during the session. This count excludes special roles like hosts and speakers.
• Attendees using Q&A: The percentage of attendees who submitted a question or comment through the Q&A feature.

Tables, graphs, and charts

Below the metric tiles, view the following information about your event.

Session Engagement Trend

Shows how attendee engagement evolves over the course of a session. It tracks interactions such as questions asked, reactions, resource downloads, clicks, and poll responses, counting each action equally. The Y-axis represents the total engagement count, and the X-axis shows time elapsed in the session (in minutes). This chart helps highlight moments that drove the most interaction, making it easy to see when attendees were most active and engaged.

• Tooltip: Click the information icon  to see a description of the table.
• Engagement type: Click the dropdown to view a list of engagement types. Select any engagement you want to display in the graph
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.

Session Engagement Comparison

Shows how attendee activity varies across up to 10 sessions. It tracks interactions in Q&A, chat messages, and reactions, making it easy to compare engagement levels and identify which sessions generated the most audience participation.

• Tooltip: Click the information icon  to see a description of the table.
• Filter sessions: In the top-right corner, click filter  to select up to 5 sessions to display in the chart. Click Apply to confirm your selection or select Clear to reset and show the first set of sessions (if applicable).
• Download: In the top-right corner, click download  to export the data as a CSV or JPEG file.

Session engagement

Provides a detailed breakdown of key metrics for each session in a multi-session event. Use it to compare registrants, attendees, turnout rates, and participation types (live or recording). Ideal for identifying engagement trends and evaluating overall event performance over time.

Perform the following actions in the Session engagement table:

• Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
• Apply filter options: In the top right corner, click Filters to filter the table contents according to your preferences. You can add more filters by clicking  Add filter and delete existing ones by selecting the trash icon  next to the filter you want to remove.
  • Column: Specify which column you want to filter.
  • Rule: Choose the rule for filtering your data based on the column you selected previously. The options are:
    • Contains: Shows results that include the text you entered.
    • Is any of: Limits results to those that match any one of the specified values exactly
  • Value: Depending on your selected rule:
    • Contains: A free‑form text field appears. Enter any text to match within the column.
    • Is any of: A dropdown list appears offering the following predefined options to choose from:
      • All options
      • Attendee
      • Special role
      • Host

        Note: Alternatively, next to a column header, click the filter icon  to use that column as a filter.

        • Download CSV: Click download  to export the current table or data overview as a CSV file.
        • Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all.
        • Page navigation: At the bottom of the table:
          • Click next or previous  to move between pages of results.
          • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

Polls & Quizzes

The Polls & Quizzes table provides detailed information about attendee interactions with polls and quizzes across the event. Use the table to review both summary data and individual responses. This table includes the following tabs:

• Overview: Displays a summary of poll and quiz engagement for the event or individual session.
• Responses: Lists individual responses submitted by attendees, allowing hosts to analyze participation in detail.

Perform the following actions:

• Apply filter options: In the top-right corner, click the filter icon  to refine the table contents and display only the specific polls, quizzes, or responses that match your selected criteria.
  
  Note: Alternatively, next to a column header, click the filter icon  to use that column as a filter.
• Download CSV: In the top-right corner, click the download icon  to export a CSV report containing all data displayed in the table.
• Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all.
• Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
• Check responses: In the Responses tab, under the View response column, click View response for a specific row to see the answers submitted by that respondent. A red dot appears next to responses when there is a filtered result.
• Page navigation: At the bottom of the table:
  • Click next or previous  to move between pages of results.
  • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

Q&A

The Q&A table provides detailed information about attendee questions submitted across the event. Use the table to review both summary data and individual questions. This table includes the following tabs:

• Overview tab: Displays a summary of Q&A engagement for the event or individual session.
• Q&A messages: Lists individual questions submitted by attendees, allowing hosts to analyze participation in detail.

Perform the following actions:

• Apply filter options: In the top-right corner, click the filter icon  to refine the table contents and display only the specific questions or responses that match your selected criteria.
  Note: Alternatively, next to a column header, click the filter icon  to use that column as a filter.
• Download CSV: In the top-right corner, click the download icon  to export a CSV report containing all data displayed in the table.
• Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all.
• Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
• Page navigation: At the bottom of the table:
  • Click next or previous  to move between pages of results.
  • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

Surveys

The Surveys table lists individual survey submissions for the event, providing hosts with detailed insights into attendee feedback. This table includes the following tabs:

• Overview tab: Displays a summary of survey engagement for the event or individual session.
• Q&A messages: Lists individual answers submitted by attendees, allowing hosts to analyze participation in detail.

Perform the following actions:

• Apply filter options: In the top-right corner, click the filter icon  to refine the table contents and display only the specific surveys or responses that match your selected criteria.
• Download CSV: In the top-right corner, click the download icon  to export a CSV report containing all data displayed in the table.
• Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all.
• Page navigation: At the bottom of the table:
  • Click next or previous  to move between pages of results.
  • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

Resources

The Resources table lists all resources available in the event or within individual sessions, providing insight into how often each resource is downloaded.

Perform the following actions:

• Apply filter options: In the top-right corner, click the filter icon  to refine the table contents and display only the specific resources or sessions that match your selected criteria.
• Download CSV: In the top-right corner, click the download icon  to export a CSV report containing all data displayed in the table.
• Enable or disable columns: In the top right corner, click the settings icon  to open the column dropdown. Toggle columns on to keep them visible, then click Confirm to apply. To restore the default view, click Reset—this turns on all columns and closes the menu. To quickly enable all columns without closing the menu, click Show all.
• Sort: To the right of any column header, click the sort icon  to reorder the table rows by that column. Click once to sort in ascending order (such as A to Z or smallest to largest), and click again to switch to descending order. A visual indicator (like an arrow) appears beside the header to show the current sort direction.
• Page navigation: At the bottom of the table:
  • Click next or previous  to move between pages of results.
  • Use the [number] per page dropdown to select how many rows display per page. This allows you to jump through sets of rows in increments that you choose, making table navigation faster.

How to share event analytics

To share analytics outside of the event host, you must add co-editors and give them analytics permission.

Note: Hub owners and hosts are automatically given access.

Event analytics has been redesigned for greater clarity and smoother navigation. The new experience is active by default, but if you prefer, switch back to legacy analytics by clicking the Switch to legacy analytics toggle at the top of Event analytics. You can switch back and forth as desired at any time.