Zoom for Salesforce (V1) versus Zoom for Salesforce Lightning (V2) app


 

We are discontinuing the old Zoom for Salesforce (V1) app integration and introducing the upgraded Zoom for Salesforce Lightning app (V2) integration. While maintaining the same features, such as initiating meetings and webinars, or making phone calls, we've enhanced their functionalities for a more seamless experience. The new integration also covers Zoom Contact Center and Zoom Events, streamlining contact center and event management. We highly recommend migrating to the new Zoom for the Salesforce Lightning app. You can click the articles below to help you migrate:

Follow the sections below according to the information you are looking for:

Old Zoom for Salesforce app integration (V1) information

Authentication

Configuring Zoom credential settings for Salesforce

Meeting integration

Configuring Zoom Meetings with the Zoom for Salesforce app

Using Zoom Meetings with the Zoom for Salesforce app

Synching Zoom Meetings to Google Calendar

Synching external Zoom Meetings with the Zoom for Salesforce app

Webinar integration

Configuring Zoom Webinars with Salesforce

Using Zoom Webinars with the Salesforce app

Creating Zoom Webinars with the Zoom for Salesforce app

Phone integration

Configuring Zoom Phone with the Salesforce app

Configuring Salesforce High Velocity Sales (HVS)

Using Zoom Phone with the Zoom for Salesforce app

New Zoom for Salesforce Lightning app (V2) integration information

Installation

Installing the Zoom for Salesforce (Zoom for Lightning) app

Authentication

OAuth authentication

Meeting integration

Configuring Salesforce (Zoom for Lightning) with Zoom Meetings

Syncing Zoom Meetings to Google Calendar

Using Zoom Meetings in Salesforce (Zoom for Lightning)

Webinar integration

Configuring Salesforce (Zoom for Lightning) with Zoom Webinars

Using Zoom Webinars in Salesforce (Zoom for Lightning)

Phone integration

Configuring Zoom for Lightning with Zoom Phone

Using Zoom Phone in Salesforce Zoom for Lightning

Zoom Contact Center

Setting up the Zoom Contact Center Salesforce Integration

Using the Zoom Contact Center Salesforce integration

Event integration

Configuring Salesforce with Zoom Events

Using Zoom Events in Salesforce

Salesforce Management articles

Zoom and Salesforce user mapping

Setting up user access for the Zoom for Salesforce app

Customizing user settings for the Zoom for Salesforce app

Troubleshooting for Salesforce