Zoom for Salesforce Lightning guidance

We have discontinued the old Zoom for Salesforce (V1) app integration. In 2023, we introduced Zoom for Salesforce Lightning app (V2) integration. While maintaining the same features, such as initiating meetings and webinars or making phone calls, we've enhanced their functionalities for a more seamless experience. The new integration also covers Zoom Contact Center and Zoom Events, streamlining contact center and event management.

note icon
As of July 2, 2024, the Zoom for Salesforce app (V1) has been delisted from the Zoom Marketplace and is no longer supported. We urge you to migrate to the new Zoom for Salesforce Lightning (V2) app as soon as possible. If you are using the old Zoom for Salesforce app, you can follow the migration guides for Zoom Meetings, Zoom Webinars, and Zoom Phone. For new Salesforce integration setups, use the Zoom for Salesforce Lightning app.

Follow the sections below according to the information you are looking for:

Zoom for Salesforce Lightning app integration information

Installation

Installing the Zoom for Salesforce (Zoom for Lightning) app

Meeting integration

Configuring Salesforce (Zoom for Lightning) with Zoom Meetings

Syncing Zoom Meetings to Google Calendar

Using Zoom Meetings in Salesforce (Zoom for Lightning)

Webinar integration

Configuring Salesforce (Zoom for Lightning) with Zoom Webinars

Using Zoom Webinars in Salesforce (Zoom for Lightning)

Phone integration

Configuring Zoom for Lightning with Zoom Phone

Using Zoom Phone in Salesforce Zoom for Lightning

Zoom Contact Center integration

Setting up the Zoom Contact Center Salesforce Integration

Using the Zoom Contact Center Salesforce integration

Event integration

Configuring Salesforce with Zoom Events

Using Zoom Events in Salesforce

Scheduler integration

Configuring Zoom Scheduler with the Salesforce Lightning app

Salesforce Management articles

Zoom and Salesforce user mapping

Setting up user access for the Zoom for Salesforce app

Troubleshooting for Salesforce