.| Support type | Member (All Zoom plans) | Access Owner/Admin | Premier Owner/Admin | Premier Assurance Owner/Admin | Premier+ Owner/Admin | Premier Elite Owner/Admin |
|---|---|---|---|---|---|---|
| Digital Support (Zoom Knowledge Base, Zoom Community) | enabled | enabled | enabled | enabled | enabled | enabled |
| Zoom Virtual Agent (Chat and Phone) | enabled | enabled | enabled | enabled | enabled | enabled |
| Live Chat Agent | disabled | enabled | enabled | enabled | enabled | enabled |
| Live Phone Agent* | disabled | disabled | enabled | enabled | enabled | enabled |
| Priority response | disabled | disabled | enabled | enabled | enabled | enabled |
| Technical Account Management (TAM) | disabled | disabled | disabled | Pooled TAM | Assigned TAM |
|
| Developer and integration support | disabled | disabled |
Bronze:
|
Silver:
|
Gold:
|
Gold:
|
| Key benefits | Digital help for Zoom products and features | Digital help for Zoom products and features |
|
|
|
|
Table of Contents
How to search Zoom's resources
Start a search on Zoom Support
On the Zoom Support homepage, enter your question or keywords in the search bar, then choose how you’d like to get help:
- Search provides search results from Zoom’s knowledge articles, along with AI-generated answers to help you find the information you need quickly.
- Ask Zoom Virtual Agent connects you with the Zoom Virtual Agent for a conversational support experience. When you’re signed in, the virtual agent can provide a more personalized experience based on your account and support needs.
You can also search by clicking the search icon 
in the navigation menu when you’re viewing an article. As you type, you'll see suggestions based on popular customer queries to help you find what you're looking for. You may also see direct links to relevant knowledge articles when they match your query. Click an article suggestion to navigate directly to that content.
After entering your query, you can choose Search for search results and AI-generated answers, or Ask Zoom Virtual Agent for a conversational support experience.
Navigate the Search results page
By default, the search results page displays knowledge articles that match your search query.
Use the available filters to narrow your results. You can filter your results by:
- Product: Select a specific Zoom product to find articles related to that product.
- Category: Select a category to narrow your results based on the type of information you’re looking for.
To remove any filters you’ve added and return to your full search results, click Clear filters.
Use generated answers
Occasionally, you may encounter a generated answer above the search results. The answer box will only appear if we have a high level of confidence in properly and accurately answering your query.
The components of the AI overview include:
- Generated answer
: An AI-generated answer is provided based on your search query. If an answer can’t be generated based on your query, you’ll see a message asking you to refine your search. - AI-generated content disclaimer: A reminder that AI-generated content may contain errors. Review the provided sources for accuracy.
- Citations
: Links to the support articles used to generate the AI overview. Click a citation link to open the referenced support article and review the source content. - On/Off toggle
: Turn the AI overview on or off during your search experience. - Helpful icon
: Indicate that the generated answer was helpful. - Not helpful icon
: Indicate that the generated answer was not helpful and provide feedback.
Best practices and tips for searching
Use clear, descriptive queries to help you find the information you need.
- Be specific: The more clearly you describe what you’re looking for, the more focused your results can be. For example, instead of “meetings,” try “how to join a Zoom meeting.”
- Ask a question: You can search using natural language, such as “How do I change my meeting password?”
- Try different wording: If your first search doesn’t return what you need, describe your question another way. For example, try “invoice” instead of “billing statement.”
- Use filters: If you get too many results, use the Products or Category filters to narrow your results.